Splunk® IT Service Intelligence

Release Notes

Splunk IT Service Intelligence (ITSI) version 4.11.x reached its End of Life on December 6, 2023. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. For documentation on the most recent version, go to the latest release.

Fixed issues in Splunk IT Service Intelligence

Splunk IT Service Intelligence (ITSI) version 4.11.5 was released on April 12, 2022. It includes fixes for the following issues:

Notable Events

Date resolved Issue number Description
2022-02-10 ITSI-21232 Event not grouped when break_group_flag is set to false
2022-02-02 ITSI-21269 The grouping of Bidirectional Ticketing events sets the episode KV store state to faulty values

Glass Table

Date resolved Issue number Description
2022-03-24 ITSI-22390 4.9.2 to 4.10.0: UI: Failed to execute operation: Bulk upgrade classic glass tables.
2022-02-02 ITSI-21358 "Edit Permission" in Glass tables is not working when glass table is created using "create glass table" button

Service Definition

Date resolved Issue number Description
2022-01-10 ITSI-19172 With large numbers of entities on a system, Service Definition dimension-value multiselect freezes

Predictive Analytics

Date resolved Issue number Description
2022-01-28 ITSI-21173 Failed to run the model: "Cleanup Models For Predictive Analytics"

Uncategorized issues

Date resolved Issue number Description
2022-06-07 ITSI-21781 Content Pack packaging does not include the field rotation in glass table definitions after repackaging the Content Pack
2022-04-12 ITSI-22723 Upgr 4.9.6 >> 4.11.4 Failing
2022-04-07 ITSI-22823 Upgrade from 4.9.6 to 4.11.5 failed due to KeyError: 'dashboard_type'
2022-03-24 ITSI-21005 Discovery searches are not updating entities
2022-03-10 ITSI-22347 ITSI migration HTTP 500 - Sort operation used more than the maximum X bytes of RAM
2022-03-01 ITSI-22140 Sorted by in Episode Review does not work with "First Event Time"
2022-02-28 ITSI-22056 Incorrect URL encoding when navigating in Entity Overview
2022-02-23 ITSI-21526 Endpoint for closing and breaking an episode does not show a warning when all the fields are not provided in payload
2022-02-04 ITSI-20846 Bidirectional ticketing events being picked up as notable events and retitled as Ticket Event in episodes
2021-12-30 ITSI-20219 Inefficient background searches initiated during ITSI KV store migration may cause SmartStore outage.
Last modified on 06 September, 2022
New features in Splunk IT Service Intelligence   Known issues in Splunk IT Service Intelligence

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.5

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