Splunk® Center of Excellence

Splunk Center of Excellence Handbook

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Service areas and activities for the Splunk CoE

Service areas are groups of activities that have a common focus or goal. They are a way to organize the activities you carry out to establish a successful Splunk implementation based on best practices. The CoE is organized into four service areas:

Service area Goal
Platform Management and Support Activities that establish systems for continuity planning, capacity planning, and incident management
Program Management and Value Realization Activities that support a strong Splunk program, demonstrates maximum return on investment, and communicates successes to executive stakeholders and the Splunk community
Use Case and Data Lifecycle Activities that support well-defined and effective use cases, and thorough and efficient data ingestion practices
User and Team Lifecycle Practices that support a well-educated Splunk implementation team and effective role-based access control to data and Splunk software capabilities

Each service area includes an activity matrix that outlines actions you can use to create an implementation plan. Each activity is labeled Good, Better, and Best depending on whether you are implementing Splunk software as a solution, a service, or a strategy.

Operating model for the Splunk CoE
Platform Management and Support

This documentation applies to the following versions of Splunk® Center of Excellence: current

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