In depth: Communication plan for the Splunk CoE
A communication plan outlines events and activities your user community should know about, and how you communicate those events. You can use the worksheet here to define what to communicate to your Splunk community and how.
Guidelines for setting up a communication plan
A communication plan is an essential component of a comprehensive CoE program management plan. For more information about program management, see Program Management and Value Realization.
Here are some ways you can communicate updates to your Splunk community:
- Splunk banner message
- Phone call
- SMS alert
- Dashboard panel
- Ticketing system
- Portal (wiki)
Communication plan template
This list is an example of what kind of activities warrant communication to your Splunk community. Use these as a guideline, add and customize according to your own Splunk workflow.
|Event||Communication method||Communication audience||Communication frequency|
|New use case||See Communication options above||N/A||After implementation|
|Scheduled maintenance||All user communities||1 week prior to maintenance|
|In-progress maintenance||All user communities||When maintenance begins|
|Completed maintenance||All user communities||Upon completion|
|Outage/ongoing issue||All user communities||Within 1 hour of event awareness|
|Periodic update||See Communication options below||N/A||Quarterly|
|Workshop||Meeting invites||All user communities||1 month prior to the workshop|
|User/team-created request||Requester||After implementation|
|User/team-modified request||Requester||1 week prior to starting the user/team modification|
|User/team-removed request||Requester||1 week prior to removing the user/team|
|Use case in progress||Requester||When implementation begins|
|Use case implemented||Requester||Upon completion|
|Use case removed||Requester||1 week prior to removing the use case|
Communication plan next steps
Post your communication plan for your community to see. Use your community portal, team wiki, or preferred platform.
In depth: Change management for the Splunk CoE
In depth: Community portal for the Splunk CoE
This documentation applies to the following versions of Splunk® Center of Excellence: current