Splunk® Center of Excellence

Splunk Center of Excellence Handbook

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In depth: RACI responsibility assignment for the Splunk CoE

A responsibility assignment matrix is a tool used in the field of project management to define roles. Understanding the tasks and activities associated with each role sets the expectations for the roles you assign in your staffing model. RACI is a popular model that defines:

  • Responsible - Those who do the work to complete complete the tasks
  • Accountable - Those who are ultimately answerable for the outcome
  • Consulted - Those whose opinions are sought
  • Informed - Those who need to be kept up to date

When filling out a RACI matrix for your Splunk community, consider the needs and priorities of all your stakeholders across the organization in addition to your Splunk admins and users.

Audience

Guidelines for RACI definitions

Letter RACI definition Description
R Responsible Owner
A Accountable Sign-off
C Consulted Provide input
I Informed Notify

RACI template

Role names correspond with the roles outlined in Splunk roles and responsibilities. For the most up to date list of activities and practices, refer to the coordinating Service Area.

Activity by Service Area Architect Developer Engineer Executive sponsor Search expert Knowledge manager Program manager Project manager User
PLATFORM MANAGEMENT AND SUPPORT
Admin education R R R R A I

Change control processes, maintenance, and upgrades

C R A C
Architecture A I R I I I
Continuity Planning A R C I
Support and incident management C R I I I A I I
Capacity Management C R C C A
PROGRAM MANAGEMENT AND VALUE REALIZATION
Business Alignment I I I A
Management of the buildout cycle C I R I C A
Governance A I R I C I I I
Value realization C R A
USE CASE AND DATA LIFECYCLE
Data request R A R
Data definition R R I A
Implementation R A
Validation R R I A
Communication R A
Use case retirement C R A
USER AND TEAM LIFECYCLE
Access request I A R
Role definition and capabilities R C A C
User access and user experience R A I
User validation C I A
User retirement C A I
User education C A C

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This documentation applies to the following versions of Splunk® Center of Excellence: current


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