Splunk® IT Service Intelligence

Administration Manual

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Splunk IT Service Intelligence version 4.0.x reached its End of Life on January 19, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Plan an upgrade of IT Service Intelligence.
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Clone a service in ITSI

When you clone a service in ITSI, all entities, KPIs, and settings from the original service are cloned into the new service. Cloning a service does not clone summary index content of KPIs within the service. If the original service is linked to a service template, the cloned service is linked to the same service template. Service dependencies and Predictive Analytics models are not copied to the cloned service.


You must have the write_itsi_service capability to clone a service in ITSI.


  1. From the ITSI top menu bar, click Configure > Services.
  2. In the Actions column of the service you want to clone, click Edit > Clone.
  3. Provide a title that is different than the title of the original service (for example, Database 2). Two services can not have the same title.
  4. Select the team that the cloned service will belong to.
  5. Click Clone.
Last modified on 03 March, 2020
Create a service from a service template in ITSI
Bulk import services in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5

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