Splunk® IT Service Intelligence

Administration Manual

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Splunk IT Service Intelligence version 4.0.x reached its End of Life on January 19, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Plan an upgrade of IT Service Intelligence.
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Unlink a service from a service template in ITSI

Linked KPIs in IT Service Intelligence (ITSI) have a lock icon Lock.png next to the name of the KPI. There's no direct method to unlink a service from a template. You can only unlink a service by performing one of the following actions:

  • Deleting the service template
  • Linking the service to a different service template
  • Modifying the name of a linked KPI
  • Modifying the base search of a linked KPI
  • Modifying any settings in the KPI Search and Calculate section, including enabling backfill
  • Deleting a KPI that's linked to the template

See also

Last modified on 04 March, 2020
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5

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