Splunk® IT Service Intelligence

User Manual

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Splunk IT Service Intelligence version 4.0.x reached its End of Life on January 19, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Plan an upgrade of IT Service Intelligence.
This documentation does not apply to the most recent version of ITSI. Click here for the latest version.
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Monitor the health of your services with the ITSI Service Analyzer

The Service Analyzer is the home page for Splunk IT Service Intelligence (ITSI) and serves as your starting point for monitoring your IT operations. The Service Analyzer enables you to see the health of your IT environment at a glance.

There are two service analyzer views: the tile view and the tree view. From either view, you can drill down to more detailed information as you investigate services with poor health scores.

Note: You can predict the future health of your services with the Service Health Score Predictive Analytics dashboard. The dashboard uses machine learning algorithms to predict an imminent service outage. For more information, see ITSI dashboards in this manual.

To access the Service Analyzer, click Service Analyzer > Default Service Analyzer from the top menu bar within ITSI. The first time you open the Service Analyzer, the tile view is the default view, but whichever view you save last loads the next time you open the Service Analyzer.

Service Analyzer tile view

The tile view is the default service analyzer view. It displays the health scores of your services and the values of their associated KPIs (key performance indicators) in color coded tiles in order of severity.

SATileView.png

See Use the Service Analyzer tile view for more information.

Service Analyzer tree view

The tree view displays your services graphically to provide a map of your services showing the relationships between them. The nodes are color coded to indicate severity level. You can click on a node to get more detailed information.

SATreeView.png

See Use the Service Analyzer Tree view for more information.

Last modified on 14 November, 2018
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4


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