Splunk® IT Service Intelligence

Administer Splunk IT Service Intelligence

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Overview of configuring services in ITSI

This topic provides an overview of how to configure IT Service Intelligence (ITSI) services. The instructions assume you have already created a service. If you have not yet created a service, see Overview of creating services in ITSI in this manual.

Service configuration workflow

The following diagram shows the steps involved in configuring an ITSI service.

Configure services workflow.png

Many of these steps are completed for you if you created a service from a service template or used pre-built KPIs from modules.

Configure a service created from a service template

If you created a service using a service template, the entity rules and KPIs are populated for you. See the following topic:

Configure a service created from pre-built KPIs

If you created a service using pre-built KPIs from modules, the entity rules and KPIs are populated for you.

Steps

  1. Apply anomaly detection to a KPI in ITSI (optional)
  2. Add service dependencies in ITSI (optional)

Configure a service manually

You can choose to manually add service content.

Steps

  1. Add entity rules to a service in ITSI (optional)
  2. Add KPIs to a service in ITSI
  3. Apply anomaly detection to a KPI in ITSI (optional)
  4. Add service dependencies in ITSI (optional)
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Add entity rules to a service in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 3.1.0, 3.1.1, 3.1.2, 3.1.3, 3.1.4, 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1


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