Splunk® IT Service Intelligence

Administration Manual

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Splunk IT Service Intelligence version 4.1.x reached its End of Life on January 19, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
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The following are the spec and example files for itsi_service_template.conf.


# Copyright (C) 2005-2018 Splunk Inc. All Rights Reserved.
# This file contains attributes and values for configuring an application
# to export service templates for use within ITSI.
# To set custom configurations, place an itsi_service_template.conf in
# $SPLUNK_HOME/etc/apps/SA-ITOA/local/. You must restart Splunk software to 
# enable configurations.
# To learn more about configuration files (including precedence) please see
# the documentation located at
# http://docs.splunk.com/Documentation/ITSI/latest/Configure/ListofITSIconfigurationfiles
# CAUTION:  You can drastically affect your Splunk installation by changing these settings.  
# Consult technical support (http://www.splunk.com/page/submit_issue) if you are not sure how 
# to configure this file.


# Use the [default] stanza to define any global settings.
#  * You can also define global settings outside of any stanza, at the top
#    of the file.
#  * Each .conf file should have at most one default stanza. If there are
#    multiple default stanzas, attributes are combined. In the case of
#    multiple definitions of the same attribute, the last definition in the
#    file wins.
#  * If an attribute is defined at both the global level and in a specific
#    stanza, the value in the specific stanza takes precedence.


title = <string>
* A title for the service template.

description = <string>
* The full description of the service being created.

entity_rules = <string>
* A list of entity rules (rules specification) used to associate entities
  to services created from this template.
* This setting is the same as the 'entity_rules' setting in itsi_service.conf.spec.
* Example:
        	"rule_condition": "AND", \
        	"rule_items": [\
                	"field": "app_title", \
                	"field_type": "alias", \
                	"rule_type": "not", \
                	"value": ""\
            	}, \
                	"field": "itsi_role", \
                	"field_type": "info", \
                	"rule_type": "matches", \
                	"value": "apm"\
            	}, \
                	"field": "type", \
                	"field_type": "info", \
                	"rule_type": "matches", \
                	"value": "application"\

recommended_kpis = <comma-separated list>
* A list of KPIs that are automatically added when a service 
  is created with this template.

optional_kpis = <comma-separated list>
* A list of KPIs that are available for this service but 
  not added automatically.


No example
Last modified on 15 March, 2019

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.1.0, 4.1.1, 4.1.2, 4.1.5

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