Splunk® IT Service Intelligence

Release Notes

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Fixed issues in Splunk IT Service Intelligence

This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Bulk Import

Date resolved Issue number Description
2021-07-15 ITSI-17629, ITSI-17628 Entity Import: Recurring import saved with "role" instead of user name for 'Owner'
2021-05-06 ITSI-13953 Row preview of bulk import doesn't return results error 500

Notable Events

Date resolved Issue number Description
2021-07-26 ITSI-17809 After ITSI upgrade from 4.6.1 to 4.9.1, new episodes are created instead of events being added to existing episodes.
2021-06-30 ITSI-17118 Rules engine fails to search returning an HTTP 404 error.
2021-06-11 ITSI-16844 For time-based policies, Action Rules with the condition AND "the following event occurs" don't work.

Notable Event Aggregation Policies

Date resolved Issue number Description
2021-07-26 ITSI-17809 After ITSI upgrade from 4.6.1 to 4.9.1, new episodes are created instead of events being added to existing episodes.
2021-06-30 ITSI-17118 Rules engine fails to search returning an HTTP 404 error.
2021-06-11 ITSI-16844 For time-based policies, Action Rules with the condition AND "the following event occurs" don't work.

Glass Table

Date resolved Issue number Description
2021-06-07 ITSI-16397 Service Analyzer and Glass Tables won't load if user does not have a time zone preference set.

Maintenance Window

Date resolved Issue number Description
2021-06-25 ITSI-14296 Maintenance Window time validation control errors : custom time set throws the error, "Start/End time date is invalid"

Service Analyzer

Date resolved Issue number Description
2021-06-07 ITSI-16397 Service Analyzer and Glass Tables won't load if user does not have a time zone preference set.

Service Templates

Date resolved Issue number Description
2021-05-06 ITSI-13953 Row preview of bulk import doesn't return results error 500

Uncategorized issues

Date resolved Issue number Description
2021-07-15 ITSI-16577 SA-ITOA transforms refers to non existing collections - causing errors about MongoModificationsTracker in splunkd.log
2021-05-26 ITSI-14004 Bidirectional Ticketing correlation search fails when enabled.
Last modified on 15 November, 2021
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.10.0 Cloud only


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