Splunk® IT Service Intelligence

Release Notes

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New features in Splunk IT Service Intelligence

Splunk IT Service Intelligence version 4.2.0 has the following new and changed features.

Splunk App for Infrastructure integration

Single KPI alerting

Episode Review

    • Bidirectional ticketing lets you update and close episodes in IT Service Intelligence through an external ticketing system.
    • Use the Similar Episodes finder to investigate past episodes that are similar to the one you're currently investigating.

Hybrid Action Dispatch

Glass tables

    • An improved beta glass table editing framework is available for customers to try out and provide feedback.
    • You can clone an existing glass table to the beta framework, or create a beta glass table from scratch.

Entity matching improvements

    • ITSI now strictly matches entities against KPI search results using both the alias key and value, whereas before it only used the alias values.
    • This strict entity association can cause entities to not be included in a KPI's results. For steps on how to fix potentially broken entities, see Removed features in Splunk IT Service Intelligence.

Merge entities during import

  • Configure the Conflict Resolution Field to specify which fields bulk import will use to merge entities during import.
  • If Conflict Resolution is set to Update Existing Entities or Replace Existing Entities, ITSI resolves duplicate entities based on this field.

For more information, see:

.conf file backup

      • alert_actions.conf
      • app_common_flags.conf
      • commands.conf
      • deep_dive_drilldowns.conf
      • glasstable_icon_library.conf
      • inputs.conf
      • itsi_settings.conf
      • limits.conf
      • macros.conf
      • notable_event_actions.conf
      • savedsearches.conf

Java requirements

Documentation

    • A new manual called Install and Upgrade Splunk IT Service Intelligence is available with expanded installation and upgrade instructions for single-instance and search head cluster deployments.
    • All deployment planning topics, installation and upgrade instructions, and permissions information have been moved to this new manual.
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Fixed issues in Splunk IT Service Intelligence

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.2.0


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