Splunk® IT Service Intelligence

Release Notes

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Splunk IT Service Intelligence version 4.2.x will no longer be supported as of April 30, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of ITSI. Click here for the latest version.
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New features in Splunk IT Service Intelligence

Splunk IT Service Intelligence (ITSI) version 4.2.0 was released on April 30, 2019. It has the following new and changed features.

Splunk App for Infrastructure integration

Single KPI alerting

Episode Review

    • Bidirectional ticketing lets you update and close episodes in IT Service Intelligence through an external ticketing system.
    • Use the Similar Episodes finder to investigate past episodes that are similar to the one you're currently investigating.

Hybrid Action Dispatch

Glass tables

    • An improved beta glass table editing framework is available for customers to try out and provide feedback.
    • You can clone an existing glass table to the beta framework, or create a beta glass table from scratch.

Entity matching improvements

    • ITSI now strictly matches entities against KPI search results using both the alias key and value, whereas before it only used the alias values.
    • This strict entity association can cause entities to not be included in a KPI's results. For steps on how to fix potentially broken entities, see Removed features in Splunk IT Service Intelligence.

Merge entities during import

  • Configure the Conflict Resolution Field to specify which fields bulk import will use to merge entities during import.
  • If Conflict Resolution is set to Update Existing Entities or Replace Existing Entities, ITSI resolves duplicate entities based on this field.

For more information, see:

.conf file backup

      • alert_actions.conf
      • app_common_flags.conf
      • commands.conf
      • deep_dive_drilldowns.conf
      • glasstable_icon_library.conf
      • inputs.conf
      • itsi_settings.conf
      • limits.conf
      • macros.conf
      • notable_event_actions.conf
      • savedsearches.conf

Java requirements


    • A new manual called Install and Upgrade Splunk IT Service Intelligence is available with expanded installation and upgrade instructions for single-instance and search head cluster deployments.
    • All deployment planning topics, installation and upgrade instructions, and permissions information have been moved to this new manual.
Last modified on 30 August, 2019
Fixed issues in Splunk IT Service Intelligence

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.2.0

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