Splunk® IT Service Intelligence

Administration Manual

Acrobat logo Download manual as PDF

Splunk IT Service Intelligence version 4.2.x will no longer be supported as of April 30, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. Click here for the latest version.
Acrobat logo Download topic as PDF

Set KPI importance values in ITSI

After you create your KPI, you must assign the KPI an importance value. ITSI uses the importance value, along with the KPI severity level, to calculate a service health score.

Importance values range from 0 to 11. KPI importance values from 1-11 are included in the health score calculation, with 1 being the least important and 11 being the most important. KPIs with an importance value of 0 are not included in the health score calculation. The greater the KPI importance value, the greater the impact that KPI has on the service health score.

ITSI considers KPIs that have an importance value of 11 as a special case that represents a "minimum health indicator" for the service. When a KPI with an importance value of 11 reaches the critical state, the overall health score for the service turns critical, regardless of the status of other KPIs in the service.

For more information about how KPI importance values affect service health scores, see How service health scores work in ITSI.


Before you set KPI importance values, you must add the KPI to one of your services. For more information, see Add a KPI to a service in ITSI.


  1. Open the service that contains your KPI.
  2. Click the Settings tab. The Health Score Calculation section shows the importance value of each KPI, along with the simulated health score of the service.
  3. Use the slider to set the importance value for your new KPI.
  4. Click Save.

Notice the impact that different severity levels have on the simulated health score given the KPI importance value. Use this feature to help fine-tune your KPI importance values. The simulated health score is for preview purposes only and has no impact on actual severity-level thresholds or service health scores.

Last modified on 04 March, 2020
Add a KPI to a service in ITSI
Create KPI threshold time policies in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5

Was this documentation topic helpful?

You must be logged into splunk.com in order to post comments. Log in now.

Please try to keep this discussion focused on the content covered in this documentation topic. If you have a more general question about Splunk functionality or are experiencing a difficulty with Splunk, consider posting a question to Splunkbase Answers.

0 out of 1000 Characters