Splunk® IT Service Intelligence

Release Notes

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Splunk IT Service Intelligence version 4.3.x will no longer be supported as of July 17, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of ITSI. Click here for the latest version.
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Fixed issues in Splunk IT Service Intelligence

Splunk IT Service Intelligence 4.3.0 was released on July 17, 2019. This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Backup/Restore and Migration Issues

Date resolved Issue number Description
2019-06-12 ITSI-3448, ITSI-277 The backup/restore UI does not take daylight savings time into account.
2019-06-05 ITSI-2714 In a search head cluster environment, the Backup/Restore page only lets you download local nightly backups. It does not display a list of all other backup files on all instances.
2019-05-03 ITSI-3082 When you try to restore a very large backup file, the upload fails but no error message appears and the Create modal remains open.

Deep Dive

Date resolved Issue number Description
2019-04-15 ITSI-2890 "Invalid earliest_time" error when you open a deep dive from a drilldown with a fixed time range.

Entity Rules

Date resolved Issue number Description
2020-06-26 ITSI-2321 KPI base searches sometimes return events for entities not defined in entity rules and not linked to any services.
2019-06-20 ITSI-3534 Some entities are not clickable on the Service Analyzer.
2019-06-18 ITSI-3443 Base searches do not properly associate entities based on the entity rules of a KPI's service.

Notable Events

Date resolved Issue number Description
2019-05-16 ITSI-3185 Notable event archiving doesn't trigger because the itsi_notable_event_archive modular input is missing specification settings.
2019-05-10 ITSI-2904 Impacted services and KPIs don't show up and a console error occurs when loading Episode Review in real-time.

Glass Table

Date resolved Issue number Description
2019-06-18 ITSI-3291 Custom icons uploaded to a classic glass table that is then upgraded to the beta framework cannot be backed up.
2019-06-13 ITSI-3470 Geometric shapes (rectangles, circles) with static color lose their color after upgrade to the beta framework.
2019-06-13 ITSI-2906 Some beta glass table widgets aren't displaying data.
2019-06-11 ITSI-3312 If the Width or Heigh field of a KPI widget in a classic glass table contains a decimal, the glass table cannot be upgraded to the beta framework.
2019-05-30 ITSI-3095 Visualizations with keys that contains dots "." in the source editor (for example, "axisTitleY.text") cannot be saved.
2019-05-14 ITSI-2951 The 'Edit KPI' button in the beta glass table widget configuration leads to the wrong page.

KPI Base Searches

Date resolved Issue number Description
2020-06-26 ITSI-2321 KPI base searches sometimes return events for entities not defined in entity rules and not linked to any services.
2019-06-18 ITSI-3443 Base searches do not properly associate entities based on the entity rules of a KPI's service.

KPI Search Calculation

Date resolved Issue number Description
2019-07-09 ITSI-3006 When creating a KPI that uses metrics data, the KPI editor takes a long time to load the list of available metrics.
2019-05-16 ITSI-3045, SPL-163319 Despite the forceCsvResults parameter not existing in the configuration for a saved search with summary indexing enabled, the summarized data is improperly populated with this parameter.

Maintenance Window

Date resolved Issue number Description
2019-06-12 ITSI-277, ITSI-3448 The maintenance window UI does not calculate daylight savings correctly.

Performance

Date resolved Issue number Description
2019-06-07 ITSI-3115 Upon upgrade from 4.0.3 to 4.1.x or 4.2.x, changing a KPI causes CPU usage to spike and an update delay.

Role Based Access Controls

Date resolved Issue number Description
2019-04-23 ITSI-440 When itoa_admin, itoa_analyst, itoa_team_admin and itoa_user roles are added to a new custom role, users assigned to the custom role do not have the "edit permissions" capability for saved service analyzers.

Service Analyzer

Date resolved Issue number Description
2019-06-20 ITSI-3534 Some entities are not clickable on the Service Analyzer.
2019-05-24 ITSI-2562 Backend Service Analyzer searches ignore filtering and calculate statistics against all services, leading to significantly longer than expected search times and higher memory usage

Threshold Templates

Date resolved Issue number Description
2019-05-24 ITSI-2020 When you run the kvstore_to_json.py mode 3 option on ALL KPI threshold templates (versus just one), the KPI does not reflect the changes made.

Predictive Analytics

Date resolved Issue number Description
2019-04-02 ITSI-2309 Predictive Analytics is not available if ITSI is installed on Splunk Enterprise version 7.0.x.

Splunk App for Infrastructure Integration

Date resolved Issue number Description
2019-06-19 ITSI-3512 It is possible to edit the default SAI service templates shipped with ITSI, but all changes are overwritten upon upgrade.
2019-05-15 ITSI-2996 SAI group alerts without an entity identifier do not have a working drilldown link. The link goes to a blank workspace.
Last modified on 26 June, 2020
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.3.0


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