Create a custom aggregation policy in ITSI
You can create one or more customized notable event aggregation policies. By default, users assigned the itoa_admin role or itoa_team_admin role can create, modify, and delete aggregation policies. Users assigned the itoa_analyst role can view notable event aggregation policies but cannot modify or delete them.
If you want to use Smart Mode in a custom aggregation policy, you must first create and save the custom aggregation policy. After you save the policy, re-open it to turn on and configure Smart Mode.
What aggregation policies do
Notable event aggregation polices help you group notable events into episodes to organize them in Episode Review in the following ways:
- Group notable events into episodes based on the following criteria:
- A field matches a string
- A field does not match a string
- A field is greater than a number
- A field is greater than or equal to a number
- A field is less than a number
- A field is less than or equal to a number
- Split events into multiple episodes by one or more fields, such as
- Stop grouping when certain criteria are met, such as when a certain number of events is reached, the episode has existed for a certain amount of time, or when a certain event occurs, such as
Severity matches Normal.
- Take automatic actions on an episode when certain trigger conditions are met. Note that not all actions may be available if role-based permissions are set. For information about episode actions, see Take action on an episode in ITSI.
Create an aggregation policy
When creating a new policy, be mindful of the policies that have already been created. Multiple aggregation policies can be created with filtering criteria that capture the same set or subset of events. If the same notable events are captured by more than one policy, the action rules from each policy are applied to the notable events.
To create an aggregation policy:
- Click Configure > Notable Event Aggregation Policies. The default policy and any other policies that have been created are listed.
- Click Create Notable Event Aggregation Policy. The Filtering Criteria step opens.
You can create rules for determining which notable events are included in the group based on multiple AND/OR conditions. You can use wildcard characters in fields. You must specify at least one rule.
The field names in original events that conflict in the
itsi_tracked_alerts index are renamed with the prefix
orig_*. To filter or split by fields in original events, append
orig_ to the field name. For example, use
orig_sourcetype instead of
sourcetype means the sourcetype of generated notable events in the
itsi_tracked_alerts index, rather than the sourcetype of original events.
|Include the events if||Determine when an event is added to this episode. For example, you could specify |
You can match on any fields in the event. The syntax for the field value does not follow standard SPL. The value must exactly match the field value in the event, including capitalization and spaces. You can use asterisks (*) as wildcards (for example,
Click + Add Rule (AND) to add another rule to the rule block, or + Add Rule (OR) to start a new block of rules that is separated from the previous block by an OR condition. For example, if there are three rules in the first block and two rules in the second block, the total clause would read "(Rule1 AND Rule2 AND Rule3) OR (Rule1 AND Rule2)".
|Split events by field||Split events into separate groups based on one or more raw notable event fields. Each field is considered separately. For example, if you split by |
|Break episode||Add breaking conditions to stop grouping. If the conditions are met, the current episode ends and a new episode is started. Use wildcards to search for a string in a field. |
For example, you might enter Break episode if the following event occurs:
The maximum value for
If you close an episode in Episode Review, it automatically breaks the episode.
|Episode Information||Specify how you want episode information to appear in Episode Review. This information is at the episode level and is separate from the information for the underlying notable events in the episode.
If there are multiple events in an episode with the same timestamp, the policy sorts them by milliseconds to determine the first and last events in an episode.
Changing a policy's episode information fields breaks all active episodes associated with that aggregation policy and starts a new episode. Make sure to carefully plan the timing of changes to these fields to mitigate potential risks associated with this behavior.
Configure action rules to take specific automated actions on each episode created by the aggregation policy. Action rules are optional. You can define more than one action rule per aggregation policy.
- Use the If pane to specify the trigger conditions for the action(s).
- Use the Then pane to specify the actions to take if the trigger conditions are met.
For example, if you want to close the episode and change the severity level to
Info when a clearing event comes in, you could specify the following rule:
If the following event occurs:
Normal, change severity to
Info for the episode, add a comment
Don't worry for the episode, and change status to
Closed for the episode.
Choose from the following default trigger conditions:
|The following event occurs||Trigger an action when an event containing specific field values is added to the episode. For example, when |
|The episode existed for||Trigger an action if the episode has existed for a given amount of time, in seconds. You might close an episode if it's existed for 86400 seconds (one day).|
|The number of events in the episode is||Trigger an action if the number of events in the episode exceeds or does not reach a certain limit. By default, an episode breaks when it reaches 10,000 events, and a new episode is created.|
|The flow of events into the episode paused for||Trigger an action if the episode hasn't received any events for a given amount of time, in seconds.
The maximum value for this field is
Choose from the following default actions:
|Change severity||For example, change the severity to |
|Change status||For descriptions of each status, see Update the status of an episode.
Changing an episode's status to
|Change owner||Episodes are unassigned by default.|
|Add a comment||Does not accept token replacement.|
|Ping a host||Provide the event field that contains the host that you want to ping in the Host field. For example, |
|Send an email||For information on configuring an email, see Send an email in the ITSI User Manual.|
|Run a script||Provide the file name of the script stored in |
|Create an incident in ServiceNow||Requires the Splunk Add-on for ServiceNow. For configuration information, see Create a ticket in ServiceNow or Remedy|
|Create an incident in Remedy||Requires the Splunk Add-on for Remedy. For configuration information, see Create a ticket in ServiceNow or Remedy.|
|Create an incident in VictorOps||Requires VictorOps For Splunk. For configuration information, see Create a ticket in VictorOps.|
Specify a title and description for your notable event aggregation policy. The policy is enabled by default and immediately takes effect. Disable it if you do not want it to take effect yet.
Click Next and you will see the message that the policy has been successfully created. After the policy has been created, new incoming notable events are grouped in Episode Review according to the criteria in the policy. Note that notable events that existed before the policy was created are not grouped by the policy.
Enable Smart Mode on an aggregation policy
After creating and saving a custom aggregation policy, you can edit the policy to enable and configure Smart Mode. For information on enabling Smart Mode, see Enable Smart Mode in ITSI.
Set aggregation policy permissions
After you create a notable event aggregation policy, set read/write permissions for it to control who can modify or read it.
- Click Configure > Notable Event Aggregation Policies.
- Locate the policy and click Edit > Edit Permissions.
- Assign read or write permissions to roles as desired.
You cannot assign write permissions unless the role possesses the write_itsi_notable_aggregation_policy capability.
- Click Save.
About the default aggregation policy in ITSI
Group similar events with Smart Mode in ITSI
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1