Splunk® IT Service Intelligence

Modules

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Splunk IT Service Intelligence version 4.3.x will no longer be supported as of July 17, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of ITSI. Click here for the latest version.
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End User Experience Monitoring Module KPIs and thresholds

The default KPI calculation window for this module is Last 15 minutes, and calculation interval is Every 5 minutes. Adjust the search calculation interval for each supported add-on to match the five minute ITSI module calculation interval.

Adjust the search calculation time for this module:

  1. Within ITSI, click Configure > KPI Base Searches'.
  2. Navigate to the KPI you want to modify, and select Edit > Clone.
  3. Name your cloned KPI base search and click Clone Page.
  4. Select the KPI you want to modify.
  5. Navigate to KPI Search Schedule, and select Every 5 Minutes from the dropdown menu.
  6. Click Save.

End User Experience Module KPI Availability

KPI Name Android OS availability iOS availability
Crash Count x x
Crash Rate x x
HTTP Error Rate x x
Network Error Rate x x
Network Latency x x
Page Load Time x
Sessions Count x x
Unique Users Count x x

KPI and Threshold Reference Table

KPI Name Description Unit Type Threshold Values
Crash Count Average count of all unhandled crashes. Count Static: Normal: 0, High: > 50
Crash Rate Average rate for unhandled crashes. % Static: Normal: > 0, Medium: > 25, High: > 75
HTTP Error Rate Average rate for HTTP errors. Count Static: Normal: > 0, Medium: > 25, High: > 75
Network Error Rate Average rate for network errors. % Static: Normal: > 0, Medium: > 25, High: > 75
Network Latency Average latency for network requests. ms Static: Low: > 50, Normal: > 150, High: > 300
Page Load Time Average time taken for pages to load. ms Static: Low: > 50, Normal: > 150, High: > 300
Sessions Count Count of total number of sessions opened. Count Static: Low: > 10, Normal: > 50, High: > 100
Unique Users Count Distinct count of unique users. Count Static: Low: > 5, Normal: > 50, High: > 100
Last modified on 18 March, 2020
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5


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