Splunk® IT Service Intelligence


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End User Experience Monitoring Module troubleshooting

Admin role loses ITSI privileges

When the Splunk Add-on for MINT and Splunk IT Service Intelligence are installed on the same machine, your instance's admin role loses ITSI privileges. Avoid or fix this issue by manually add user appropriate ITSI privileges to the users that need them.

Problems navigating to the drilldown page

If you have trouble navigating to the drilldown page.

  1. Open the KPIs of a service in a deep-dive,
  2. Click on the settings (gear icon) of any lane(s), and enable Lane Overlay.
  3. Click anywhere on a lane where there is data, and a link to the drilldown page will open.
  4. Click the link.
  5. On the drilldown page, you have access to all KPIs that have enabled drilldowns, sorted by tabs.

If you want to see all the drilldown tabs, enable this lane overlay for every single KPI.

End User Experience Monitoring Module data model reference table
About the ITSI Load Balancer module

This documentation applies to the following versions of Splunk® IT Service Intelligence: 3.0.0, 3.0.1, 3.0.2, 3.1.0, 3.1.1, 3.1.2, 3.1.3, 3.1.4, 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1

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