Splunk® IT Service Intelligence

Release Notes

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Splunk IT Service Intelligence version 4.4.x will no longer be supported as of October 22, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
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Fixed issues in Splunk IT Service Intelligence

Splunk IT Service Intelligence 4.4.0 was released on October 22, 2019. This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Backup/Restore and Migration Issues

Date resolved Issue number Description
2019-07-30 ITSI-3452 Upon upgrade in a search head cluster, the event grouping custom command "itsirulesengine" may fail to run on some search heads: "ERROR Unable to invoke factory method in class class org.apache.logging.log4j.core.config.PropertiesPlugin".
2019-07-09 ITSI-3081 Partial backup does not list services associated with beta glass tables.

Bulk Import

Date resolved Issue number Description
2019-11-12 ITSI-2147 When importing entities from CSV, if entities have conflicting identifier and informational fields, a syntax error occurs and the page hangs.
2019-09-27 ITSI-4402 Scheduled entity import isn't importing new entities.
2019-07-11 ITSI-3723 The modular input for recurring entity import says "undefined" for the entity_merge_field.

Entities

Date resolved Issue number Description
2019-07-23 ITSI-3654 Identical drilldown URLs to the entity details page are generated for entities with the same name.

Notable Events

Date resolved Issue number Description
2020-05-05 ITSI-7536 Time-based retention policies don't work properly for the itsi_notable_group_user KV store collection because the mod_time field is missing.
2020-05-05 ITSI-7535 You can't run the notable event retention policy on collections with more than 200K objects.
2020-05-05 ITSI-7537 When archiving more than 50K objects in a KV store collection at a time, only the first 50K are archived in the index, while the remaining objects are removed from the KV store.
2019-09-20 ITSI-2916 Episode Review displays "NaN" values in the event count column.
2019-09-12 ITSI-4149 Smart Mode continues adding notable events to episodes even after the you manually close the episodes.
2019-08-12 ITSI-2532 Notable event aggregation policies occasionally don't pass tokens to actions.
2019-07-30 ITSI-3452 Upon upgrade in a search head cluster, the event grouping custom command "itsirulesengine" may fail to run on some search heads: "ERROR Unable to invoke factory method in class class org.apache.logging.log4j.core.config.PropertiesPlugin".
2019-07-16 ITSI-3483, ITSI-3382 When using the "Link Ticket" option in Episode Review, the URL redirects to the wrong page.
2019-06-24 ITSI-3038 When an external ticket is created through an aggregation policy action rule, the ticket is not listed under the ALL TICKETS section of the episode and the action isn't logged on the Activity tab.

Notable Event Aggregation Policies

Date resolved Issue number Description
2020-05-05 ITSI-7536 Time-based retention policies don't work properly for the itsi_notable_group_user KV store collection because the mod_time field is missing.
2020-05-05 ITSI-7535 You can't run the notable event retention policy on collections with more than 200K objects.
2020-05-05 ITSI-7537 When archiving more than 50K objects in a KV store collection at a time, only the first 50K are archived in the index, while the remaining objects are removed from the KV store.
2019-09-20 ITSI-2916 Episode Review displays "NaN" values in the event count column.
2019-09-12 ITSI-4149 Smart Mode continues adding notable events to episodes even after the you manually close the episodes.
2019-08-12 ITSI-2532 Notable event aggregation policies occasionally don't pass tokens to actions.
2019-07-30 ITSI-3452 Upon upgrade in a search head cluster, the event grouping custom command "itsirulesengine" may fail to run on some search heads: "ERROR Unable to invoke factory method in class class org.apache.logging.log4j.core.config.PropertiesPlugin".
2019-07-16 ITSI-3483, ITSI-3382 When using the "Link Ticket" option in Episode Review, the URL redirects to the wrong page.
2019-06-24 ITSI-3038 When an external ticket is created through an aggregation policy action rule, the ticket is not listed under the ALL TICKETS section of the episode and the action isn't logged on the Activity tab.

Glass Table

Date resolved Issue number Description
2019-10-05 ITSI-3505, SCP-13983 Adding a drilldown from a Column or Area visualization causes infinite redirection to the drilldown link.
2019-09-18 ITSI-4351 The beta glass table framework doesn't back up background images.
2019-07-14 ITSI-3317 Using "Save As" for a classic glass table makes it disappear from the lister page.
2019-07-10 ITSI-3680 You can't edit the title or description of existing beta glass tables from the glass table lister page.

KPI Base Searches

Date resolved Issue number Description
2019-09-24 ITSI-4275 Multiple KPIs that are linked to shared base searches fail to populate.

Performance

Date resolved Issue number Description
2019-09-06 ITSI-4148 ITSI can fail to delete saved searches when too many KPIs are deleted all at once

Role Based Access Controls

Date resolved Issue number Description
2019-07-30 ITSI-3203 Episode Review always displays "You may not have permissions to view some events in this episode" when a role is missing certain capabilities.

Lister Pages

Date resolved Issue number Description
2019-07-10 ITSI-3680 You can't edit the title or description of existing beta glass tables from the glass table lister page.
2019-06-27 ITSI-3588 The Services lister page occasionally takes a long time to load.

Service Analyzer

Date resolved Issue number Description
2019-08-16 ITSI-3963 When you select a service tile in the Service Analyzer, the get_itsi_summary_index search either fails or executes an all-time search.

Threshold Templates

Date resolved Issue number Description
2019-08-26 ITSI-2914 When you first add a new KPI to a service template and apply Adaptive Thresholding, the additional KPI reuses the preview of the first KPI that was added to the template and displays misleading threshold values.

Predictive Analytics

Date resolved Issue number Description
2019-10-10 ITSI-4530, ITSI-4604 The KPI Predictions chart on the Predictive Analytics dashboard does not display the correct timestamps.
2019-10-10 ITSI-4531 The Predictive Analytics Dashboard "KPI Predictions" panel plots results in GMT rather than the user's timezone.
2019-07-23 ITSI-1105 After you delete a Predictive Analytics model through Lookups, the model still appears in the UI.

Uncategorized issues

Date resolved Issue number Description
2019-09-25 ITSI-4171 When your system's time zone and the Splunk time zone set in your user preferences are different, it may cause several hours of lag between Rules Engine logs and Python logs in the _internal index.
2019-09-05 ITSI-4190 The itoa_team_admin role can't create a service or entity via import from CSV or search.
2019-08-09 ITSI-3924 An error in the multi-KPI "status over time" alert search results in the percentages always been 100%.
2019-06-27 ITSI-2550 Using "/" in role names causes issues with REST calls initiated by ITSI.
Last modified on 05 January, 2021
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