Splunk® IT Service Intelligence

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Splunk IT Service Intelligence version 4.4.x will no longer be supported as of October 22, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
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Use one glass table to monitor KPI values across multiple services in ITSI

In a future ITSI release, you will no longer be able to create or clone glass tables in the classic framework. You will still be able to edit existing classic glass tables. All classic glass tables in your environment will be cloned to the beta framework. The beta framework will soon become the official and only framework, so it is recommended that you begin to use this new framework exclusively. For more information, see Overview of the beta glass table editor in ITSI.

Service swapping lets you switch the context of KPIs between different services that contain the same KPIs. This lets you use one glass table to monitor KPI values across multiple services.

For example, if you have two services, both of which contain the CPU utilization % KPI, you can use service swapping to switch back and forth, and monitor CPU utilization % for both services in one glass table.

Enable service swapping

  1. In the glass tables editor, click Enable Service Swapping.
  2. Select the services that you want to use for service swapping. KPI matching is based on the KPI title, so each service must have the same KPI titles for swapping to function properly.
    Note that only services for which you have read permission are listed.
  3. Click Enable.
  4. Use the Service Swapping dropdown to switch KPI context between the selected services. When you swap services, all shared KPI values update to reflect the KPI values for the selected service.

All KPIs that are enabled for swapping appear with a dotted bounding box in the glass table view.

If you do not want a particular KPI to be swapped when a service is swapped, select the KPI widget and set Service Swappable to No in the Configurations panel.

If you add a KPI to a glass table, the KPI automatically becomes swappable if that KPI is contained within an enabled service.

To change the services that can be swapped, click the service swapping dropdown and select Edit Service Swapping. If you do not have read permissions for one or more swappable services that were previously defined by another user, you cannot edit the services to swap.

Last modified on 12 March, 2020
Manage glass tables in ITSI
Overview of the beta glass table editor in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5

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