Load Balancer module troubleshooting
Entities not found
When you are unable to locate operating system entities, see the ITSI module troubleshooting section on entities.
Troubleshooting entity appearance speed
It will take about an hour to start seeing a full sparkline chart and for KPIs to become active. Learn about entity appearance speed.
Metrics not collected
If you are unable to view your data, run the data model audit to make sure your data models are processing your data.
If you are running into issues seeing your KPI data, see ITSI module troubleshooting section on KPIs.
If a user encounters a permission-related obstacle, the issue could be related to their assigned role.
ITSI permissions are determined by the role that each user has. Each role offers a different set of user permissions.
To locate an existing user or role in Splunk web, use the Search bar at the top of the Users or Roles page in the Access Controls section by selecting Settings > Access Controls.
See ITSI module troubleshooting to learn about permissions within ITSI.
Learn about adding navigation to a Splunk app.
Load Balancer Module data model reference table
About the Operating System Module
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.5.0 Cloud only