Where to install IT Service Intelligence in a distributed environment
ITSI version 4.5.0 is a cloud-only release and is not available on-premises. Splunk Cloud customers must work with Support to coordinate access to the ITSI search head.
You can install ITSI in any distributed Splunk Enterprise environment. For more information on distributed Splunk Enterprise environments, see Distributed deployments in this manual.
The Splunk App for Infrastructure and the Splunk Add-on for Infrastructure are included in the ITSI installation package. See Integration with the Splunk App for Infrastructure in this manual.
The ITSI installation package also includes the
vmware_ta_itsi parent directory which contains components you need to deploy VMware data collection for SAI. If you don't want to deploy VMware data collection, remove the directory from the ITSI package before you install ITSI. For information about requirements and installation steps for VMware data collection components, see these topics in the Install and Upgrade Splunk App for Infrastructure guide:
- VMware data collection planning and requirements
- Install VMware data collection add-ons and dependencies
Where to install IT Service Intelligence
|Splunk instance type||Supported||Required||Actions required|
|Search heads||Yes||Yes||Install ITSI on all search heads as described in Install Splunk IT Service Intelligence. Search heads must be running a compatible version of Splunk Enterprise. For compatible versions, see the Splunk products version compatibility matrix.|
|License master||Yes||Yes||Install |
|Heavy forwarders||Yes||No||ITSI does not contain a data collection component.|
|Universal forwarders||Yes||No||ITSI does not contain a data collection component.|
Distributed deployment feature compatibility
This table describes the compatibility of ITSI with Splunk distributed deployment features.
|Distributed deployment feature||Supported||Actions required|
|Search head clusters||Yes||Use the deployer to distribute ITSI to search head cluster members. Search heads must be running a compatible version of Splunk Enterprise. For detailed instructions, see Install IT Service Intelligence in clustered environment.|
|Indexer clusters||Yes||Use the configuration bundle method to replicate |
|Deployment server||Yes||No actions required.|
Install Splunk IT Service Intelligence on a single instance
Install IT Service Intelligence in a search head cluster environment
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.5.0 Cloud only, 4.5.1 Cloud only