Splunk® IT Service Intelligence

User Manual

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Splunk IT Service Intelligence version 4.5.x will no longer be supported as of April 29, 2022. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. Click here for the latest version.
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Overview of the Service Analyzer in ITSI

The Service Analyzer is the home page for Splunk IT Service Intelligence (ITSI) and serves as your starting point for monitoring your IT operations. The Service Analyzer enables you to see the health of your IT environment at a glance.

There are two service analyzer views: the tile view and the tree view. You can drill down to more detailed information from each view to investigate services with poor health scores.

To access the Service Analyzer, click Service Analyzer > Default Service Analyzer from the ITSI main menu. The tile view is the default view, but whichever view you last saved loads the next time you open the Service Analyzer.

Service Analyzer tile view

The tile view is the default service analyzer view. It displays the health scores of your services and their associated KPIs. For more information about services and KPIs, see Overview of service insights in ITSI in the Service Insights manual.


For more information about the tile view, see Use the Service Analyzer tile view.

Service Analyzer tree view

The tree view displays your services graphically to provide a map of your services showing the relationships between them. The nodes are color coded to indicate severity level. You can click on a node to get more detailed information.


For more information about the tree view, see Use the Service Analyzer Tree view.

Last modified on 12 January, 2021
About Splunk IT Service Intelligence
Use the Service Analyzer tile view in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.5.0 Cloud only, 4.5.1 Cloud only, 4.6.0 Cloud only, 4.6.1 Cloud only, 4.6.2 Cloud only, 4.7.0, 4.7.1, 4.7.2, 4.7.3, 4.7.4

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