Splunk® IT Service Intelligence

Install and Upgrade Manual

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ITSI compatibility with related apps and add-ons

IT Service Intelligence versions 4.0.x and 4.1.x are no longer be supported as of January 19, 2020. See the Splunk Software Support Policy for details.

This table lists versions of IT Service Intelligence (ITSI) and their compatible versions of the following related products:

For compatibility between ITSI and Splunk Enterprise versions, see the Splunk products version compatibility matrix.

For compatibility between Splunk Enterprise and other Splunk apps and add-ons, see the specific app or add-on page on Splunkbase.

For instructions on upgrading ITSI, see Plan an upgrade of IT Service Intelligence.

IT Service Intelligence (ITSI) Splunk App for Infrastructure (SAI) Machine Learning Toolkit (MLTK) Common Information Model (CIM) Splunk Add-on for ServiceNow
4.7.x 2.2.1, 2.2.2 Python 3: 5.x Python 3: 4.14.0 - 4.18.0 Python 3: 5.0.x, 6.x
Python 2: 3.2.0 - 4.4.2 Python 2: 4.13.0 - 4.18.0 Python 2: 4.x - 5.x
4.6.x (Cloud only) 2.2.0, 2.2.1 Python 3: 5.x Python 3: 4.14.0 - 4.18.0 Python 3: 5.0.x, 6.x
Python 2: 3.2.0 - 4.4.2 Python 2: 4.13.0 - 4.18.0 Python 2: 4.x - 5.x
4.5.x (Cloud only) 2.1.0, 2.1.1 Python 3: 5.x Python 3: 4.14.0 - 4.18.0 Python 3: 5.0.x, 6.x
Python 2: 3.2.0 - 4.4.2 Python 2: 4.13.0 - 4.18.0 Python 2: 4.x - 5.x
4.4.x 2.0.0, 2.0.1, 2.0.2, 2.0.3, 2.0.4 Python 3: 5.x Python 3: 4.14.0 - 4.18.0 Python 3: 5.0.x
Python 2: 3.2.0 - 4.4.2 Python 2: 4.13.0 - 4.14.0 Python 2: 4.x - 5.x
4.3.x 1.3.0, 1.3.1

1.4.0, 1.4.1

3.2.0 - 4.4.2 4.12.0 4.0.0
4.2.x 1.3.0, 1.3.1

1.4.0, 1.4.1

3.2.0 - 4.4.2 4.11.0 3.1.0
4.1.x 1.2.0 3.2.0 - 4.4.2 N/A 3.0.0 - 3.1.0
4.0.x 1.2.0 3.2.0 - 4.4.2 N/A 3.0.0 - 3.1.0
Last modified on 12 January, 2021
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.5.0 Cloud only, 4.5.1 Cloud only, 4.6.0 Cloud only, 4.6.1 Cloud only, 4.6.2 Cloud only, 4.7.0, 4.7.1


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