Splunk® IT Service Intelligence

Release Notes

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Fixed issues in Splunk IT Service Intelligence

Splunk IT Service Intelligence version 4.7.2 was released on March 17, 2021. This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Notable Events

Date resolved Issue number Description
2021-02-26 ITSI-13160 When using the Email as an Action Rule, the saved Email configuration does not display.
2021-02-26 ITSI-12505 Unable to select an episode in Episode Review after applying and removing a filter that returns 0 results.

Service Analyzer

Date resolved Issue number Description
2021-03-02 ITSI-13305 Services with large numbers of custom threshold time policies cause the Service Analyzer to load slowly after upgrading from ITSI 4.4 to 4.7.1.

Uncategorized issues

Date resolved Issue number Description
2021-02-26 ITSI-13088 Custom alert action field settings for ServiceNow incident tickets don't pre-populate by default in ITSI 4.7.1.
2021-02-26 ITSI-12561 ServiceNow add-on is unable to create incidents or alerts if there are unescaped double quotes in the search command.
Last modified on 14 October, 2021
New features in Splunk IT Service Intelligence
Known issues in Splunk IT Service Intelligence

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.7.2

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