Splunk® IT Service Intelligence


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End User Experience Monitoring Module KPIs and thresholds

The default KPI calculation window for this module is Last 15 minutes, and calculation interval is Every 5 minutes. Adjust the search calculation interval for each supported add-on to match the five minute ITSI module calculation interval.

Adjust the search calculation time for this module:

  1. From the ITSI main menu, click Configuration > KPI Base Searches.
  2. Navigate to the KPI you want to modify, and select Edit > Clone.
  3. Name your cloned KPI base search and click Clone Page.
  4. Select the KPI you want to modify.
  5. Navigate to KPI Search Schedule, and select Every 5 Minutes from the dropdown menu.
  6. Click Save.

End User Experience Module KPI Availability

KPI Name Android OS availability iOS availability
Crash Count x x
Crash Rate x x
HTTP Error Rate x x
Network Error Rate x x
Network Latency x x
Page Load Time x
Sessions Count x x
Unique Users Count x x

KPI and Threshold Reference Table

KPI Name Description Unit Type Threshold Values
Crash Count Average count of all unhandled crashes. Count Static: Normal: 0, High: > 50
Crash Rate Average rate for unhandled crashes. % Static: Normal: > 0, Medium: > 25, High: > 75
HTTP Error Rate Average rate for HTTP errors. Count Static: Normal: > 0, Medium: > 25, High: > 75
Network Error Rate Average rate for network errors. % Static: Normal: > 0, Medium: > 25, High: > 75
Network Latency Average latency for network requests. ms Static: Low: > 50, Normal: > 150, High: > 300
Page Load Time Average time taken for pages to load. ms Static: Low: > 50, Normal: > 150, High: > 300
Sessions Count Count of total number of sessions opened. Count Static: Low: > 10, Normal: > 50, High: > 100
Unique Users Count Distinct count of unique users. Count Static: Low: > 5, Normal: > 50, High: > 100
Last modified on 18 March, 2020
End User Experience Monitoring Module configurations
End User Experience Monitoring Module entities attributes

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.5.0 Cloud only, 4.5.1 Cloud only, 4.6.0 Cloud only, 4.6.1 Cloud only, 4.6.2 Cloud only, 4.7.0, 4.7.1, 4.7.2, 4.7.3, 4.7.4, 4.8.0 Cloud only, 4.8.1 Cloud only, 4.9.0, 4.9.1, 4.9.2, 4.9.3, 4.9.4, 4.9.5, 4.9.6, 4.10.0 Cloud only, 4.10.1 Cloud only, 4.10.2 Cloud only, 4.10.3 Cloud only, 4.10.4 Cloud only, 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.16.0 Cloud only

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