Splunk® IT Service Intelligence

Release Notes

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Fixed issues in Splunk IT Service Intelligence

Splunk IT Service Intelligence version 4.9.0 was released on April 30, 2021. This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Backup/Restore and Migration Issues

Date resolved Issue number Description
2021-02-24 ITSI-13862 ITSI backup fails if mgmtHostPort is not the default setting in web.conf.


Date resolved Issue number Description
2021-01-29 ITSI-12881 Filtering displays entities that have don't match the current filter string on the Entities and Entity Types page.

Glass Table

Date resolved Issue number Description
2021-04-07 ITSI-12266 Icons linked to a KPI data source with thresholding display a background color.
2021-04-02 ITSI-10700 You can't associate an ad hoc search to a chart visualization.
2021-03-23 ITSI-11067 You can only configure the background color of an icon, not the color of the icon itself.
2021-03-23 ITSI-6893 Beta glass tables don't support Predictive Analytics visualizations.

Service Analyzer

Date resolved Issue number Description
2021-03-18 ITSI-14291 The Service Analyzer auto refresh doesn't update values for KPIs and entities.
2021-03-02 ITSI-13305 Services with large numbers of custom threshold time policies cause the Service Analyzer to load slowly after upgrading from ITSI 4.4 to 4.7.1.

Splunk App for Infrastructure Integration

Date resolved Issue number Description
2021-04-19 ITSI-15662 SAI-ITSI Alert Integration can desync, missing alerts

Uncategorized issues

Date resolved Issue number Description
2021-03-24 ITSI-13138 ITSI 4.7 migration spawns multiple "migration status" searches during KV store migration step.
2021-03-11 ITSI-14012 Upgrade 4.7.1: Metrics cannot be found for: SAI:OS.Performance.nix, SAI:OS.Performance.nix.disk (worked in 4.4.1)
2021-02-08 ITSI-13387 Upgrade from 4.6.x to 4.7.x or later fails if icons were uploaded to classic glass tables, and Splunk Enterprise is running on a Python 2 environment.
2021-01-28 ITSI-13009 ITSI Standard suite should display paywall screens for Event Analytics dashboards.
2021-01-22 ITSI-12921 On ITSI versions 4.8.0 and prior to 4.8.0, ServiceNow add-on version "6.3.0Rf44f5cb" will not work for Event Analytics.
2021-01-12 ITSI-9516 If you edit the default navigation of a default entity type, the corresponding dashboard is removed from the dashboard dropdown list in its linked entities and instead appears as a navigation suggestion on the right panel.
Last modified on 25 May, 2021
New features in Splunk IT Service Intelligence
Known issues in Splunk IT Service Intelligence

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.9.0

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