Splunk® Content Packs for ITSI and IT Essentials Work

Splunk Content Packs for ITSI and IT Essentials Work

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About the Content Pack for Shared IT Infrastructure Components

Many critical problems in your IT environment are caused by issues outside of the application stack, such as a failure or change somewhere within the services provided by IT for use across applications and departments. The Content Pack for Shared IT Infrastructure Components supports approaches for mapping these dependencies within Splunk IT Service Intelligence (ITSI).

When you finish configuring this content pack, your IT department will have a central view of all IT alerts, changes, and tickets. This information is reflected with the Service Analyzer and glass table views. Use these dashboards to correlate shared IT issues with their impact on one or more business services.

The following image shows all of the services included in the content pack as displayed in the Service Analyzer: This image shows a tree view of the shared IT infrastructure components in the service analyzer.


On-premises installation

On-premises users currently need to download the embedded backup ZIP file from the installation steps in the documentation and restore it in ITSI using the backup/restore functionality. The Content Library will be made available to on-premises users in a future release. See the installation instructions for this content pack to access the ZIP file.

Contents

The Content Pack for Shared IT Infrastructure Components contains the following objects:

  • Multiple services in a dependency tree.
  • A saved service analyzer view called IT Infrastructure filtered to IT services.
  • A glass table called IT Infrastructure Health showing per-domain health of IT services. The widgets drill down to the saved service analyzer.

Deployment requirements

Use the following table to determine ITSI version compatibility with various versions of the Content Pack for Shared IT Infrastructure Components:

Content pack version ITSI version
1.3.1 4.7.0 or higher
1.3.0 4.2.1 - 4.6.2

Additional resources

Last modified on 11 October, 2021
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Release notes for the Content Pack for Shared IT Infrastructure Components

This documentation applies to the following versions of Splunk® Content Packs for ITSI and IT Essentials Work: current


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