Splunk® Content Packs for ITSI and IT Essentials Work

Splunk Content Packs for ITSI and IT Essentials Work

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Troubleshoot the Content Pack for VMware Dashboards and Reports

Here are some common issues in Content Pack for VMware Dashboards and Reports:

The content pack isn't working as expected

Problem

In some cases, the content pack might not work as expected. For example, the Host or VMs Dropdown list gives the value for the vCenter configured using Splunk Add-on for VMware not the VMs configured using the Splunk Add-on for VMware Metrics.

Cause

The Content Pack for VMware Dashboards and Reports uses the knowledge object definitions from the Splunk App for VMware if it is not disabled which results in a knowledge object conflict.

Solution

Check if the Splunk App for VMware is enabled on the same instance and disable it. The Content Pack for VMware Dashboards and Reports that is included in the Splunk App for Content Packs uses the knowledge objects definition from the Splunk App for VMware. If the app is present and enabled, the knowledge objects will conflict.

The dashboards aren't populating even though the data is present

Problem

In some cases, the dashboards and reports in the Content Pack for VMware Dashboards and Reports won't populate even though the data is present. For example, a line charts with no data, blank table columns, filters not populating etc.

Cause

The Content Pack for VMware Dashboards and Reports uses the Splunk Add-on for VMware Metrics. The Splunk Add-on for VMware Metrics collects limited performance metrics with the default configuration. So, if you are not seeing data it might be a metric that is not in the default list. This problem can also arise you have configured the Splunk Add-on for VMware instead of Splunk Add-on for VMware Metric.

Solution

You might have to configure the additional metrics or inventory fields to populate the dashboards. The additional metrics and inventory fields are listed in the Configure Data Collection for Content Pack for VMware Dashboards and Reports topic.

Virtual Machine Snapshots dashboard isn't populating with the data collected by Splunk Add-on for VMware Metrics

Problem

The Virtual Machine Snapshots dashboard isn't populated with data.

Cause

The dashboard uses the summarized data present in the VMwareInventory data model, for which data model acceleration must be enabled. The dashboard might not get populated if data model acceleration isn't enabled.

Solution

Enable data model acceleration for the VMwareInventory data model. An admin can enable acceleration or change the acceleration period by performing the following steps on the search head:

  1. On the Splunk menu bar, click Settings > Data models.
  2. Select IT Essentials Work(itsi) or IT Service Intelligence (itsi) from the App dropdown to see the data models defined and used by the app.
  3. From the list for data models, click Edit in the Action column of a data model.
  4. Select Edit Acceleration.
  5. Check the Accelerate checkbox to enable data model acceleration.
  6. Select the summary range to specify the acceleration period. The default summary range is one month.
  7. Click Save.
Last modified on 03 August, 2021
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This documentation applies to the following versions of Splunk® Content Packs for ITSI and IT Essentials Work: current


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