Content Pack for Third-party APM

Content Pack for Third-party APM

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Use the Content Pack for Third-party APM

Once you install the Content Pack for Third-party APM in your environment, and configure any required add-ons for third-party data collection, you can begin using the content pack and start monitoring application performance. The content pack contains several views and dashboards that provide visibility into the different metrics of your applications.

Monitor your applications' overall performance

The content pack includes three glass tables that you can use to monitor application performance at a high level. Select Glass Tables from the ITSI menu and select a glass table to view. From the Edit menu you can edit or clone the glass table to customize it.

All-In-One Glass Table

Use the All-In-One glass table to monitor KPIs across all of the third-party vendors in one place. Services are broken down into Application Performance services and End-User Experience services.

This image shows the All-In-One Glass Table populated with example data. The top portion of the glass table shows services and corresponding values for Application Performance services. The lower portion of the glass table shows services and corresponding values for End-User Experience services.

Overview Glass Table

Use the Overview Glass Table to monitor the combined metrics for Application Performance services and End User Experience services. You can click any metric to navigate to the Service Analyzer view and to review the KPIs that roll up to the metric in the glass table.

This image shows the Overview Glass Table populated with example data. Metrics on the glass table are sectioned as Application Performance or End User Experience. An Overall Health score is displayed in the top center of the page.

APM Online Retail Demo Glass Table

The APM Online Retail Demo Glass Table offers four critical online service KPIs to help you to monitor an online retail application. Use the Global Time Range and Global Refresh Rate menus at the top of the page to filter the results that displays.

This image shows the APM Online Retail Demo Glass Table populated with example data. Metrics displayed include Apdex Score, Refresh Rate, Requests Per Minute, and Error Rate.

Monitor your application services

The Service Analyzer - APM provides instant, real-time visibility into the performance of your applications with granular, composite performance metrics across the entire service tree. Detect service anomalies faster with visibility into the performance of each one of the service components that affect the overall performance of your application.

Use the available filters and fields across the top portion of the glass table to curate the results that display.

To access the custom APM Service Analyzer, perform the following steps:

  1. From the ITSI menu, select Service Analyzer > Analyzers.
  2. Select Service Analyzer - APM from the list of analyzers.

This image shows the APM Service Analyzer populated with example data. This Service Analyzer is a premium feature for ITSI users of the content pack. The upper portion of the view shows the Top 50 Services. The lower portion of the view shows the Top 50 KPIs. A series of fields such as Filter services across the top of the view allow you to curate the results that display.

Monitor your application entities

The content pack includes an APM entity type that groups entities originating from AppDynamics, DynaTrace, and New Relic.

The APM entity type contains a set of vital metrics. Vital metrics are statistical calculations based on SPL searches that represent the overall health of entities of that type.

To view the Entity Health page for the entity type, perform the following steps:

  1. From the ITSI menu or IT Essentials Work menu, select Infrastructure Overview.
  2. In the Group by drop-down, choose Entity Type.
  3. Select the APM entity type to drill down into the vital metrics.

For more information about entity types and vital metrics, see Overview of entity types in ITSI in the Entity Integrations Manual.

Vital metrics

The vital metrics for the APM entity type are as follows:

Vital metric Description
APM_App_Availability Average availability time
APM_App_Response_Time Average response time
APM_App_Error_Rate Average error rate
APM_App_Error_Requests_Per_Minute Average throughput
APM_App_Apdex Average Apdex score
APM_App_Health Latest health score

Entity dashboards

You can select an individual entity on the Entity Health page to drill down further into performance metrics and log events. The Event Data Search dashboard displays the most recent log events associated with an entity over the last hour. The Analytics dashboard lets you view the trend of data coming in from each host by source type in a single snapshot.

To learn more about the available entity dashboards, see the following resources:

Use APM dashboards

The content pack includes 15 dashboards that were migrated from the vendor-specific apps of Splunk App for AppDynamics, Splunk App DynaTrace, and Splunk App for New Relic so that you can access them in one place.

The following dashboards are available:

Third-party vendor Dashboard name
AppDynamics APM AppDynamics Applications

APM AppDynamics Incidents
APM AppDynamics Overview

Dyna Trace APM DynaTrace Application Overview

APM DynaTrace Application Host Investigator
APM DynaTrace Application Host Overview
APM DynaTrace Process Group Instance Investigator
APM DynaTrace Application Service Overview
APM DynaTrace Application Trend Analysis

New Relic APM New Relic Alerts

APM New Relic Insights Data
APM New Relic Key Transactions
APM New Relic Key Mobile Applications
APM New Relic Key Web Applications

AppDynamics, Dyna Trace, New Relic Application Overview

To view the APM dashboards perform the following steps:

  1. From the ITSI or the IT Essentials Work menu, select Dashboards > Dashboards.
  2. Enter "APM" in the filter field to filter the list of dashboards.
  3. Select a dashboard to view.
  4. (Optional) From the Edit menu you can edit or clone the dashboard to customize it.

This image shows a New Relic Key Transactions dashboard populated with example data. Example information displayed includes Apdex scores, average response times, and error rate.

Set up alerts for your applications

Because acceptable metrics vary by application, the APM services don't have alert thresholds set up by default. For steps to set up alert thresholds and generate notable events, see Receive alerts when KPI severity changes in ITSI in the Service Insights Manual.

Once you set up alerts for your KPIs they are aggregated into meaningful episodes on the Episode Review page. To monitor and investigate all episodes for your applications, go to Episode Review. You can drill down into individual episodes to perform more granular root-cause analysis.

For more information about navigating and using Episode Review, see Overview of Episode Review in ITSI in ITSI in the Event Analytics Manual.

Last modified on 31 January, 2024
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This documentation applies to the following versions of Content Pack for Third-party APM: 1.2.0


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