Splunk® Content Packs for ITSI and IT Essentials Work

Splunk Content Packs for ITSI and IT Essentials Work

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Use the Content Pack for Microsoft Exchange

Once you install the Content Pack for Microsoft Exchange, and the Splunk Add-on for Microsoft Exchange to collect data, you can use the content pack to proactively monitor and troubleshoot your Microsoft Exchange environments.

Dashboards overview

The Content Pack for Microsoft Exchange includes 48 dashboards that provide visibility into the different layers of your Microsoft Exchange service. The Glass Tables contain distinct sections geared towards different audiences. The Service Analyzer provides visibility into the performance of your entire email service, and an entity health page displays vital metrics for individual Microsoft Exchange entities.

For descriptions of all the available dashboards, see the Dashboard Reference for the Content Pack for Microsoft Exchange.

Monitor your overall Microsoft Exchange environment

This content pack includes several pre-configured Glass Tables that give you a real time overview of what's going on in your Microsoft Exchange environment. Glass Tables offer overall health scores for your Microsoft Exchange environment.

This image shows an example view of the Executive Overview Dashboard. The view includes an Overall Health score as well as Mailbox, Client Access, Hub Transport, and Legacy Client availability and performance metrics.


The following Glass Tables are included in the content pack:

Glass Table name Description
Exchange Executive Overview

The executive view contains executive-level metrics to illustrate the service level you're delivering. Displays the availability and performance of the four major areas of Microsoft Exchange: Mailbox, Client Access, Hub Transport, and Legacy Clients. The glass table also displays base metrics such as network, memory, processing, and disk. The table breaks out the four major areas of the executive view to enable your IT Operations team to drill down into the individual services in each area. If you see an abnormal service health score, click the service to open and investigate it in the Service Analyzer.

Exchange Functional Overview The functional view provides full visibility across four key components of your Microsoft Exchange service: Mailbox, Client Access, Hub Transport, and Legacy Clients, enabling you to proactively communicate about activities and events that impact customer experience. The glass table also displays base metrics such as network, memory, processing, and disk.
Exchange System Overview The system view provides visibility of top-level service health, as well as sub-level services and base metrics, enabling you to remediate outages or investigate low service health scores.

Monitor Microsoft Exchange services

The Exchange Service Analyzer included in the content pack provides instant, real-time visibility into the health of your entire email service and all its components, with granular composite health scores across the entire service path. Detect service anomalies faster with visibility into the health of each one of the 64 service components that affect your overall email performance including Outlook RPC, OWA, Active Sync, Transport, SMTP, and more.

To access the custom service analyzer view, perform the following steps:

  1. From the ITSI main menu, click Service Analyzer > Analyzers.
  2. Select Exchange Service Analyzer from the list of analyzers.

The following image shows a section of the Exchange Service Analyzer with the Processor Base Metric service selected. Select any service to drill down into its KPIs and entities. Any critical or high severity episodes associated with the service are displayed in the side panel. Click View All to view all associated episodes in Episode Review.

This image is an example of what the Exchange Service Analyzer view looks like. The screen is divided into sections for Services, Episodes, KPIs, and Entities.

Monitor Microsoft Exchange alerts

Some services in the Content Pack for Microsoft Exchange are configured to generate notable events when aggregate KPI threshold values reach specific levels. The default aggregation policy then groups these events into meaningful episodes in Episode Review.

To monitor and investigate all episodes in your Microsoft Exchange environment, navigate to Episode Review. You can drill down into individual episodes to perform more granular root cause analysis, such as viewing the timeline of an event or examining common fields. You can then take specific actions on these episodes such as pinging a host, sending an email, or creating a ticket in ServiceNow or Remedy.

For more information about navigating and using Episode Review, see Overview of Episode Review in ITSI in the Event Analytics Manual.

Monitor Microsoft Exchange Entities

The content pack includes an entity type called Microsoft Exchange Host that groups entities originating from Microsoft Exchange. The entity type contains a set of vital metrics, which are statistical calculations based on Splunk Search Processing Language (SPL) searches that represent the overall health of entities of that type. To view the Entity Health page for the Exchange entity type, perform the following steps:

  1. From the ITSI main menu, click Infrastructure Overview.
  2. In the Group by drop-down menu, choose Entity Type.
  3. Select the Microsoft Exchange Host entity type to drill down into its vital metrics.

For more information about entity types and vital metrics, see Overview of entity types in ITSI in the Entity Integrations Manual.

Vital metrics

Use the following table to view the vital metrics for the Microsoft Exchange Host entity type:

Vital metric Description
Average CPU Processor Time Average values from counter "% Processor Time"
Average Available Memory Average values from counter "AvailableMBytes"
Average Committed Bytes in Use Average values from counter "Committed Bytes"
Average Logical Disk Space Available Average values from counter "% Free Space"
Average Physical Disk Space Available Average values from counter "% Free Space"
Average Network Utilization Average values from counter "Bytes Total/sec"

Entity Dashboards

You can select an individual entity on the Entity Health page to drill down further into its performance metrics and log events. The Event Data Search dashboard displays the most recent log events associated with an entity over the last hour. The Analytics dashboard lets you view the trend of data coming in from each host by source type in a single snapshot.

To learn more about the available entity dashboards, see the following resources:

The following image shows the vital metrics and dashboards included in the content pack:

This image shows example dashboards with example data including the Event Analytics Dashboard, the Vital Metrics dashboard, and the Event Data Search Dashboard.

Microsoft Exchange Dashboards

This image shows example dashboards with example data including the Event Analytics Dashboard, the Vital Metrics dashboard, and the Event Data Search Dashboard.

  1. From the IT Service Intelligence or IT Essentials Work main navigation bar, select Dashboards > Dashboards.
  2. Select one of the Dashboards packaged with the content pack.
  3. On the resulting list of Dashboards, you can take edit actions and change sharing settings.

If you are using ITSI 4.8.x or lower, or IT Essentials Work 1.1.x or lower, you must install the Splunk App for Microsoft Exchange on the same search head as the content pack to access these dashboards.

The available Microsoft Exchange dashboards are as follows:

Category (Feature) Dashboards
Exchange Overview Host Overview, Client Activity, Performance Overview, Capacity, Message Volume (Last 4 Hours), Messages Per Second (Last 4 Hours), Message Volume With Shadow Message (Last 4 Hours), Messages Per Second With Shadow Message (Last 4 Hours), Exchange Queue Length (Last 4 Hours)
Performance and Throttling Host Performance Reports, Client Access Servers, Hub Transports, Mailbox Stores, Managed Folder Assistants, Client Throttling Policies
Hosts and Mailbox Database Host Overview, Analyze a Host, Analyze a Host Drive, Mailbox Database Overview, Analyze a Mailbox Database, Clustering and Replication, Windows Update and Host Downtime
Message Activity Message Activity Overview, Track a Message, Inbound Messages, Outbound Messages, Internal Messages, Message Activity by Username, Message Activity by IP Address, Message Activity by Domain
User Behavior User Behavior Overview, Client Service Overview, Analyze a User Mailbox, External Logins Map, Outlook (RPC), Outlook Web Access, ActiveSync, Outlook Anywhere, Exchange Web Series, POP3 and IMAP4
Usage and Capacity Planning Environment Overview, Mailbox Quota Usage, Message Volume, Public Folder Usage, Top Mailboxes and Folders by Size, Unused Mailboxes, User Counts, and Mailbox Sizes
Administrative Reports Administrator Audit, Anomalous Logons, Internal Spammers, Litigation Hold, Multi-Mailbox Search Usage, Non-Owner Mailbox Access

For more information on these Dashboards, see Dashboard Reference for the Content Pack for Microsoft Exchange.

Last modified on 21 October, 2021
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This documentation applies to the following versions of Splunk® Content Packs for ITSI and IT Essentials Work: current


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