Splunk® App for ServiceNow

Release Notes

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New features and fixed issues for the Splunk App for ServiceNow

The Splunk App for ServiceNow version 4.0.3 includes the fixed issues listed below.

Primarily, this release resolves a performance issues related to lookups preconfigured in the Splunk Add-on for ServiceNow. The two largest lookups, cmdb_ci_list_lookup.csv and cmdb_rel_ci.csv , cause performance issues with the ServiceNow app 4.0.2 because they are excessively large. To resolve this performance issue, upgrade to Splunk App for Servicenow 4.0.3, which no longer uses these two lookups, then disable the following two saved searches:

  • ServiceNow CMDB CI Relation
  • ServiceNow CMDB CI List

Note: These two saved searches come preconfigured with the Splunk Add-on for ServiceNow.

For details about the performance workaround, see Work around bundle replication issues by collecting display values directly from the API on the Troubleshooting page of the Splunk Add-on for ServiceNow manual.

Date Issue number Description
2016-09-09 SNOWAPP-157 CMDB dashboard hangs if there are too many choices selected in multiselect.
2016-09-08 SNOWAPP-156 Mulitselect in CMDB: user can select "All" and other hostnames at the same time; should not be able to select more than "All".
2016-09-08 SNOWAPP-154 Saved seaches in CMDB dashboard should not use cmdb_ci_list_lookup. Use summary index instead.
2016-09-06 SNOWAPP-153 Saved search in Incident Performance dashboard is incorrect.
2016-09-05 SNOWAPP-152 Saved searches in Incident Performance dashboard should not use inputlookup. Use summary index instead.
2016-09-04 SNOWAPP-151 Saved searches in CMDB dashboard should not use inputlookup. Use summary index instead.

If you are migrating from a 3.X version of this app, see "Migrate from a community-supported version of the Splunk App for ServiceNow" in the Installation and Configuration Manual.

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Known issues for the Splunk App for ServiceNow

This documentation applies to the following versions of Splunk® App for ServiceNow: 4.0.3


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