Introduction to the Cloud Monitoring Console

The Cloud Monitoring Console (CMC) lets Splunk Cloud Platform administrators view information about the status of your Splunk Cloud Platform deployment. CMC dashboards provide insight into how the following areas of your Splunk Cloud Platform deployment are performing:

• Data ingestion and data quality
• Forwarder connections
• HTTP Event Collection tokens
• Indexing
• Indexer clustering and search head clustering, if applicable
• License usage
• Search
• User behavior
• Workload management

The Cloud Monitoring Console does not store or retain any customer data displayed in the dashboards. Customer data remains local to the customer stack.

You must have the sc_admin (Splunk Cloud Platform Administrator) role to use the Cloud Monitoring Console.

Preview disclaimer

Some features in the CMC may contain a (preview) label.

Preview features are provided by Splunk to you "as is" without any warranties, maintenance and support, or service level commitments. Splunk makes this preview feature available in its sole discretion and may discontinue it at any time. Use of preview features is subject to the Splunk General Terms.

Locate the Cloud Monitoring Console

To locate the CMC app in your Splunk Cloud Platform deployment, follow these steps:

1. From anywhere in Splunk Web, select Apps.
2. Select Cloud Monitoring Console.

On the Apps page that you access through Apps > Managed Apps, the CMC is named splunk_instance_monitoring.

Select the correct documentation version for your deployment

Ensure that you are viewing the correct CMC documentation version for your Splunk Cloud Platform deployment.

To determine your Splunk Cloud Platform deployment version, follow these steps:

1. In the CMC app, select Support & Services > About. The CURRENT APPLICATION area at the bottom of the About page shows the app's version and build numbers.
2. In this documentation, select the correct version from the Version dropdown menu in the upper right corner.

Set your default time zone

The CMC app displays time-based data in panels, charts, and tables based on the default time zone set for your user profile. To review or reset your current time zone setting, perform the following steps:

1. In the CMC app, select your user profile adjacent to Support & Services, then select Preferences.
2. In the Preferences page, select Global.
3. Specify an option for the Time zone field and select Apply.

Enable platform alerts

CMC provides alerting functionality with preconfigured platform alerts for missing forwarders and skipped searches that you can enable. If either alert is triggered, CMC displays a notification on the Triggered Alerts page. You can also set up custom alerts on the global Searches, Reports, and Alerts page, which is accessible from the Triggered Alerts page. For more information, see Use the Alerts panel.

Troubleshoot the CMC dashboards

If you have any issues with a CMC dashboard, try these methods of troubleshooting:

• Check that any necessary setup is properly configured and enabled. For example, you must first configure the Forwarders Monitoring Setup page to use the Forwarders dashboards.
• If you have a support contract, log in and file a new case using the Splunk Support Portal. Otherwise, contact Splunk Customer Support.

Do not modify any part of a CMC dashboard. Any local changes that you make might break the CMC application and override its automatic update process.

CMC error messages

You may have an issue that invokes an error message page. These issues may be resolved by refreshing the page. If the issue persists, contact Splunk with the following information:

• The error message that you received, as listed in the following table.
• The search ID that failed, which is displayed on the error page.

The following table lists common error messages and their meaning:

Error message	Description
Failed to fetch user info	The dashboard was unable to fetch stack information for the currently logged-in user.
No user info results returned	The dashboard was unable to fetch one or more of the required user information elements: Email address User name Stack name Host Domain
Search execution failed while fetching user info	The search was canceled or not found.
Failed to fetch CMC info	The dashboard was unable to fetch the CMC information for the currently logged-in user.
No CMC info results returned	The dashboard was unable to fetch one or more of the required CMC information elements: Title Version Build
Search execution failed while fetching CMC info	The search was canceled or not found.
Failed to fetch FIPS configuration	The dashboard was unable to determine if the stack is running in FIPS mode.
Search execution failed while fetching FIPS configuration	The search was canceled or not found.
Failed to fetch deployment environment	The dashboard was unable to fetch the deployment environment of the current stack: localhost play stage prod
No environment results returned (localhost, play, stage, prod)	The environment returned (localhost, play, stage, or prod) does not match the currently defined CMC deployment environment.
Search execution failed while fetching environment	The search was canceled or not found.
Failed to fetch server info	The dashboard was unable to fetch the server platform information: GCP AWS Azure Unknown This information is required for maintenance window pages to display information.
Search execution failed while fetching server info	The search was canceled or not found.
Unknown error occurred while processing entitlements. Failed to process entitlements.	The dashboard could not process entitlements for the currently stack.
Unknown error occurred while fetching entitlements. Failed to fetch entitlements.	The dashboard could not fetch entitlements for the current stack.

Variables in panel titles

A number of panels in CMC have variable titles. You set the variable when you select a specific filter option in the panel. Panels with variable titles are noted in this manual.

Splunk Cloud Platform documentation site

For more information about features and functionality of Splunk Cloud Platform, see the Splunk Cloud Platform documentation. The manuals hosted on this site provide comprehensive information on how to configure your deployment, search the ingested data, and create dashboards, visualizations, and reports for your data analysis. This site also hosts the CMC release notes, along with release notes for other Splunk Cloud Platform products.