App support types
Splunkbase apps can have have the following types of support.
Applies to apps and add-ons published by Splunk Inc. that are supported and maintained by Splunk. Splunk will provide customers with active support subscriptions an initial response and acknowledgement to any support request for these apps or add-ons in accordance with P3 terms. Splunk will also ensure compatibility of Splunk Supported apps and add-ons with future releases of applicable Software. Splunk ensures this compatibility for any Splunk Supported apps or add-ons installed in Splunk Cloud before commencing Splunk Cloud upgrades.
Splunk does not provide support or maintenance for apps or add-ons published by any party other than Splunk Inc., including third-party developers.
|Developer supported||Applicable only to apps and add-ons published by parties other than Splunk Inc. Any support or maintenance for these apps and add-ons are provided by the developer, whose contact information can be found on the download page.
Customers are responsible for engaging directly with the developer of Developer Supported apps and add-ons to ensure proper functionality and version compatibility with the applicable Splunk Software. If functional or compatibility issues that may arise are not resolved, customers may be required to uninstall the app or add-on from their Splunk environment in order for Splunk to fulfill support obligations.
For Splunk Cloud customers, the Service Level Commitment and Service Level Credit in the Splunk Service Level Schedule will not apply for any issues caused by Developer Supported apps or add-ons.
|Not supported||Applicable to applications and add-ons published by Splunk or third-party developers. Indicates that no support or maintenance are provided by the publisher. Information from the user community might be available from sources such as Splunk Answers.
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This documentation applies to the following versions of Splunk® Answers and Splunkbase: splunkbase