Get incident details using TA endpoints

Get incident details using SOAP

Fetch incident details from your Remedy Server using a correlation ID or incident number using SOAP API. Enter the following URL in your browser.

Correlation ID

https://<splunk-instance>:<management-port>/servicesNS/nobody/-/remedy_incident/remedy_incident?correlation_id=<your-correlation-id>&output_mode=json

For example, https://127.0.0.1:8089/servicesNS/nobody/-/remedy_incident/remedy_incident?correlation_id=000-000-000-000&output_mode=json

Incident number

For example, https://127.0.0.1:8089/servicesNS/nobody/-/remedy_incident/remedy_incident?incident_number=INC0001&output_mode=json

Get incident details using REST

Fetch incident details from your Remedy Server using a correlation ID and rest account or incident number and rest account using REST API. Enter the following URL in your browser.

Correlation ID and rest account

https://<splunk-instance>:<management-port>/servicesNS/nobody/-/remedy_incident_rest/remedy_incident_rest?correlation_id=<your-correlation-id>&account=<your-account>&output_mode=json

For example, https://127.0.0.1:8089/servicesNS/nobody/-/remedy_incident_rest/remedy_incident_rest?correlation_id=000-000-000-000&account=Account_01&output_mode=json

Incident number and rest account

For example, https://127.0.0.1:8089/servicesNS/nobody/-/remedy_incident_rest/remedy_incident_rest?incident_number=INC0001&account=Account_01&output_mode=json