Troubleshoot the Splunk Add-on for Jira Cloud

For troubleshooting tips that apply to all add-ons, see Troubleshoot add-ons in Splunk Add-ons. For additional resources, see Support and resource links for add-ons in Splunk Add-ons.

Please ensure the required permissions are provided to the account that configures the API Token for fetching Jira Issues using modular input, create a Jira issue, or update an existing Jira issue using Alert Action.

If appropriate permissions are not provide, you might encounter one of the errors listed below: "errors": {

       "summary": "Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.",
       "components": "Field 'components' cannot be set. It is not on the appropriate screen, or unknown.",
       "customfield": "Field 'customfield' cannot be set. It is not on the appropriate screen, or unknown.",
       "description": "Field 'description' cannot be set. It is not on the appropriate screen, or unknown.",
       "priority": "Field 'priority' cannot be set. It is not on the appropriate screen, or unknown.",
       "labels": "Field 'labels' cannot be set. It is not on the appropriate screen, or unknown."
   }

"errorMessages": ["You do not have permission to create issues in this project."] "errorMessages": ["Issue does not exist or you do not have permission to see it."],