Content Pack for ServiceNow

Content Pack for ServiceNow

Release Notes for the Content Pack for ServiceNow

Version 1.1.0 of the Content Pack for ServiceNow was released on July 13, 2023.

New features

These are the features of Content Pack for ServiceNow v1.1.0 included in the Splunk App for Content Packs v2.0.0:

Before upgrading the content pack, refer to Upgrade to version 1.1.0 of the Content Pack for ServiceNow.

New feature or enhancement Description
Updated Glass Tables to newer version of UDF Glass Tables of the Content Pack now support version 25.1.0 of UDF.
Updated Entity Discovery Searches Entity Discovery Searches now produces more than one entity for Endpoint for the following ServiceNow Entity Types:
  • SNOW Incident
  • SNOW Event
  • SNOW Change Request
Introduction of macro-based indexes The Content Pack for ServiceNow is updated to support the macro-based indexes so that user can update the macro with the custom index (if any).

Known issues

This version of the Content Pack for ServiceNow has the following reported known issues. If no issues appear below, no issues have yet been reported.


Fixed issues

This version of the Content Pack for ServiceNow has these reported fixed issues. If no fixed issues are listed in the following table or there is no following table, then no issues have been reported.

Date resolved Issue number Description
June 09, 2023 ITSI-30357 Search used in "Average Incident Closure Time by Assignment Group" Panel of dashboard "ServiceNow - Incident Performance" returns incorrect results
June 08, 2023 ITSI-30376 KPI of "Business Application" Service does not filter correct entities
June 08, 2023 ITSI-30375 KPIs of 'Event' Service do not return expected result
June 06, 2023 ITSI-22505 Entities created from CP are observed in the "Unstable" state frequently
May 29, 2023 ITSI-30084 Lookups used in the CMDB Dashboard do not have corresponding savedsearches to populate the data
May 29, 2023 ITSI-22555 CMDB Entities are getting disconnected from Entity Type
May 26, 2023 ITSI-22537 Vital Metrics provided by the Entity Types are having some inconsistency
May 26, 2023 ITSI-22172 Service Incident has an entity rule defined based on entity title but does not make use of entity filtering
May 26, 2023 ITSI-22165 All searches should use the itsi-cp-servicenow-indexes macro
May 25, 2023 ITSI-22491 "ServiceNow - Service Analyzer" does not exclude KPIs/Services of other content packs
May 24, 2023 ITSI-22490 Panels of Glass Table of ServiceNow content pack open in Infrastructure overview dashboard instead of Service Analyzer and drilldown behavior is non-uniform
May 24, 2023 ITSI-22169 Service Incidents, KPI Incidents Closed (1h): search does not calculate the number of closed incidents within the last hour correctly
May 24, 2023 ITSI-22168 Service Incidents, KPI Incidents New (1h): search does not calculate the number of newly create incidents within the last hour correctly
May 24, 2023 ITSI-22167 Names of change requests related KPI base searches should not contain strange character sequences
May 24, 2023 ITSI-22166 Wrong search for entity type SNOW Incident, vital metric Total Incidents (1h)
May 12, 2023 ITSI-22487 Lookups used in the Incidents Inspector Dashboard do not have corresponding savedsearches to populate the data
May 11, 2023 ITSI-25976 "Select Incident Priority" Dropdown of "ServiceNow - Incident Inspector" Dashboard is not working properly when we select "Equals" based filter.


Additional resources

Last modified on 10 July, 2023
About the Content Pack for ServiceNow   Install and configure the Content Pack for ServiceNow

This documentation applies to the following versions of Content Pack for ServiceNow: 1.1.0


Was this topic useful?







You must be logged into splunk.com in order to post comments. Log in now.

Please try to keep this discussion focused on the content covered in this documentation topic. If you have a more general question about Splunk functionality or are experiencing a difficulty with Splunk, consider posting a question to Splunkbase Answers.

0 out of 1000 Characters