What is a muted incident? 🔗
Incidents are triggered in a muted state when an incident policy is in maintenance. See Mute notifications using incident policy maintenance.
Muted incidents don’t show in your incident list by default. To see your muted incidents, select the Incidents tab in Incident Intelligence and add a Status = Muted filter. No responders are notified when a muted incident is triggered. Muted incidents are read-only and can’t be acknowledged, resolved, or dismissed.