Troubleshoot the Splunk Add-on for Jira Cloud

For troubleshooting tips that apply to all add-ons, see Troubleshoot add-ons in Splunk Add-ons. For additional resources, see Support and resource links for add-ons in Splunk Add-ons.

Please ensure the required permissions are provided to the account that configures the API Token for fetching Jira Issues using modular input, creating a Jira issue, or update an existing Jira issue using Alert Action. Please refer to the "Hardware and Software Requirement" section of the Splunk documentation of this add-on

If appropriate permissions are not provided, you might encounter one of the errors listed below: "errors": {

       "summary": "Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.",
       "components": "Field 'components' cannot be set. It is not on the appropriate screen, or unknown.",
       "customfield": "Field 'customfield' cannot be set. It is not on the appropriate screen, or unknown.",
       "description": "Field 'description' cannot be set. It is not on the appropriate screen, or unknown.",
       "priority": "Field 'priority' cannot be set. It is not on the appropriate screen, or unknown.",
       "labels": "Field 'labels' cannot be set. It is not on the appropriate screen, or unknown."
   }

"errorMessages": ["You do not have permission to create issues in this project."] "errorMessages": ["Issue does not exist or you do not have permission to see it."]

{

   "expand": "transitions",
   "transitions": []

}

{"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}

{

   "errorMessages": [
       "Can't move (TEMP-123). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator."
   ],
   "errors": {}

}