Release Notes for the Content Pack for ServiceNow

Version 1.1.0 of the Content Pack for ServiceNow was released on July 13, 2023.

New features

These are the features of Content Pack for ServiceNow v1.1.0 included in the Splunk App for Content Packs v2.0.0:

Before upgrading the content pack, refer to Upgrade to version 1.1.0 of the Content Pack for ServiceNow.

New feature or enhancement	Description
Updated Glass Tables to newer version of UDF	Glass Tables of the Content Pack now support version 25.1.0 of UDF.
Updated Entity Discovery Searches	Entity Discovery Searches now produces more than one entity for Endpoint for the following ServiceNow Entity Types: SNOW Incident SNOW Event SNOW Change Request
Introduction of macro-based indexes	The Content Pack for ServiceNow is updated to support the macro-based indexes so that user can update the macro with the custom index (if any).

Known issues

This version of the Content Pack for ServiceNow has the following reported known issues. If no issues appear below, no issues have yet been reported.

Fixed issues

This version of the Content Pack for ServiceNow has these reported fixed issues. If no fixed issues are listed in the following table or there is no following table, then no issues have been reported.

Date resolved	Issue number	Description
June 09, 2023	ITSI-30357	Search used in "Average Incident Closure Time by Assignment Group" Panel of dashboard "ServiceNow - Incident Performance" returns incorrect results
June 08, 2023	ITSI-30376	KPI of "Business Application" Service does not filter correct entities
June 08, 2023	ITSI-30375	KPIs of 'Event' Service do not return expected result
June 06, 2023	ITSI-22505	Entities created from CP are observed in the "Unstable" state frequently
May 29, 2023	ITSI-30084	Lookups used in the CMDB Dashboard do not have corresponding savedsearches to populate the data
May 29, 2023	ITSI-22555	CMDB Entities are getting disconnected from Entity Type
May 26, 2023	ITSI-22537	Vital Metrics provided by the Entity Types are having some inconsistency
May 26, 2023	ITSI-22172	Service Incident has an entity rule defined based on entity title but does not make use of entity filtering
May 26, 2023	ITSI-22165	All searches should use the itsi-cp-servicenow-indexes macro
May 25, 2023	ITSI-22491	"ServiceNow - Service Analyzer" does not exclude KPIs/Services of other content packs
May 24, 2023	ITSI-22490	Panels of Glass Table of ServiceNow content pack open in Infrastructure overview dashboard instead of Service Analyzer and drilldown behavior is non-uniform
May 24, 2023	ITSI-22169	Service Incidents, KPI Incidents Closed (1h): search does not calculate the number of closed incidents within the last hour correctly
May 24, 2023	ITSI-22168	Service Incidents, KPI Incidents New (1h): search does not calculate the number of newly create incidents within the last hour correctly
May 24, 2023	ITSI-22167	Names of change requests related KPI base searches should not contain strange character sequences
May 24, 2023	ITSI-22166	Wrong search for entity type SNOW Incident, vital metric Total Incidents (1h)
May 12, 2023	ITSI-22487	Lookups used in the Incidents Inspector Dashboard do not have corresponding savedsearches to populate the data
May 11, 2023	ITSI-25976	"Select Incident Priority" Dropdown of "ServiceNow - Incident Inspector" Dashboard is not working properly when we select "Equals" based filter.

Additional resources

• For more information about this content pack, see About the Content Pack for ServiceNow.
• To install and configure the content pack, see Install and configure the Content Pack for ServiceNow.