Troubleshoot the Data Manager onboarding process

Use the Troubleshooting Manual to troubleshoot your Data Manager data onboarding process.

Task	Description
Troubleshoot general problems.	See: Troubleshoot events and logs. Troubleshoot the HEC Configuration.
Troubleshoot Amazon Web Services (AWS) data ingestion.	See: Prerequisites for troubleshooting AWS data ingestion. Troubleshoot the AWS account prerequisites.
Troubleshoot Microsoft Azure data ingestion.	See Troubleshoot Azure data ingestion in Data Manager.
Troubleshoot Google Cloud Platform (GCP) data ingestion.	See Troubleshoot Google Cloud Platform data ingestion in Data Manager.

Contact Splunk Support

If you're stuck, contact us!

• To find contact information for Customer Support, visit the Contact page for Customer Support.
• For information about filing a support case, see How to file a great Support case.
• To review support offerings, see the Support Programs page.
• For detailed information about working with Splunk Support, see Working with Support and the Support Portal.
• To view the community support offerings, see Splunk Community.

Helpful information when troubleshooting a Data Manager issue

Helpful information when troubleshooting/escalating a Data Manager issue:

• Data Manager version
• Browser type and version
• Steps to reproduce the errors
• Screenshot of the errors
• Data Manager logs
• Exact date and time of the errors
• Clear both client and server caches to see changes