Fixed issues in Splunk IT Service Intelligence

This version of Splunk IT Service Intelligence (ITSI) was released May 16, 2022. This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Adaptive Thresholding

Date resolved	Issue number	Description
2022-03-30	ITSI-21921	Preview for aggregate thresholds takes a long time to load

Notable Events

Date resolved	Issue number	Description
2022-07-12	ITSI-24871	NEAP breaking criteria not obeying OR condition when time based conditions are selected
2022-03-30	ITSI-20978	ServiceNow bidirectional integration resets the episode title, status, severity, and owner.
2022-02-17	ITSI-20343	Impacted Services and KPIs do not appear in Episode Review when using Teams functionality
2022-02-10	ITSI-21232	Event not grouped when break_group_flag is set to false
2022-02-02	ITSI-21269	The grouping of Bidirectional Ticketing events sets the episode KV store state to faulty values

Notable Event Aggregation Policies

Date resolved	Issue number	Description
2022-07-12	ITSI-24871	NEAP breaking criteria not obeying OR condition when time based conditions are selected
2022-03-30	ITSI-20978	ServiceNow bidirectional integration resets the episode title, status, severity, and owner.
2022-02-17	ITSI-20343	Impacted Services and KPIs do not appear in Episode Review when using Teams functionality
2022-02-10	ITSI-21232	Event not grouped when break_group_flag is set to false
2022-02-02	ITSI-21269	The grouping of Bidirectional Ticketing events sets the episode KV store state to faulty values

Glass Table

Date resolved	Issue number	Description
2022-03-24	ITSI-22390	4.9.2 to 4.10.0: UI: Failed to execute operation: Bulk upgrade classic glass tables.
2022-02-10	ITSI-17853, ITSI-21957	Changing a KPI widget from a single value visualization to a single value radial visualization causes the KPI ID to appear instead of the alert value.
2022-02-03	ITSI-19899	Service Swapping on Glass Tables doesn't refresh the panels
2022-02-02	ITSI-21358	"Edit Permission" in Glass tables is not working when glass table is created using "create glass table" button

Maintenance Window

Date resolved	Issue number	Description
2022-04-05	ITSI-21001	Duplicate Maintenance Window created by Splunk

Service Analyzer

Date resolved	Issue number	Description
2022-11-04	ITSI-22146	Different users with same role itoa_team_admin cannot modify saved service analyzer.
2022-05-03	ITSI-17182	Service Analyzer hangs (grayed out) for a long time after web browser tab losing focus

Predictive Analytics

Date resolved	Issue number	Description
2022-01-28	ITSI-21173	Failed to run the model: "Cleanup Models For Predictive Analytics"

Uncategorized issues

Date resolved	Issue number	Description
2022-06-07	ITSI-21781	Content Pack packaging does not include the field rotation in glass table definitions after repackaging the Content Pack
2022-04-05	ITSI-22493, ITSI-22861	Incorrect calculation for CPU utilization for Unix and Linux Add-On, *nix and Windows entity-types
2022-03-29	ITSI-21361	Bad regex in the ITSI Log Messages deduplicated panel of the ITSI health dashboard
2022-03-10	ITSI-22347	ITSI migration HTTP 500 - Sort operation used more than the maximum X bytes of RAM
2022-02-28	ITSI-22056	Incorrect URL encoding when navigating in Entity Overview
2022-02-23	ITSI-21526	Endpoint for closing and breaking an episode does not show a warning when all the fields are not provided in payload