Troubleshoot Splunk AR

Make sure you have a good scanning environment and check for unsupported visualizations if you're running into issues with Splunk AR.

How come I can't scan an image-based asset?

If you're having trouble scanning an image-based asset, make sure you have sufficient lighting and that the asset is on a non-reflective surface. If you're still having trouble, try slowly moving the camera over a surface near the code. Pan the camera across the surface and over the code again.

You can also restart the scan if AR workspaces seem out of place.

Here's how to restart a scan if you've already scanned an asset:

1. Deselect the workspace.
2. Tap the refresh button.
3. Tap Discard.
   This clears all AR workspaces on your screen and refreshes the AR scanning function.
   

Here's how to restart a scan if you haven't scanned an asset:

1. Tap the three dots icon.
2. Tap Start New Scan.
   This refreshes the AR scanning function.
   

Why are dashboards missing from the Compatible Dashboards list in Splunk Cloud Gateway?

See the following suggestions to troubleshoot dashboard loading issues.

Unable to see a dashboard or panel

Configure the appropriate dashboard permissions to make dashboards visible in the Connected Experiences apps. See Configure Splunk Cloud Gateway and dashboard permissions for more information about configuring dashboard permissions for the Connected Experiences apps. Apps without these permissions will not appear in the Connected Experiences apps.

If the dashboard you're looking for isn't on the dashboard list, or a panel isn't loading, the dashboard may contain an unsupported visualization or configuration. See Visualization support in the Splunk Cloud Gateway Release Notes manual for supported and unsupported visualizations.

You can only create AR workspaces with dashboards that have up to nine single value or gauge visualizations. See Visualization support in the Splunk Cloud Gateway Release Notes manual for supported and unsupported visualizations.

Unable to see dashboard list

If you can't see your list of dashboards, you might be running into a service connection error. See Troubleshoot Splunk Cloud Gateway Connection Issues in the Splunk Cloud Gateway Use Splunk Cloud Gateway manual.

Why aren't dashboards or AR workspaces loading when I scan an asset tag?

Check your internet connection. Or, you might be running into a service connection error. See Troubleshoot Splunk Cloud Gateway in the Splunk Cloud Gateway Use Splunk Cloud Gateway manual.