Troubleshoot Splunk Mobile
Check for unsupported visualizations, if you have service connection, and alert configuration if you run into issues with Splunk Mobile.
Not getting alerts
If you're not getting alerts, try the following:
- Check your internet connection.
- Make sure the sender sends the alert from Search and Reporting. See Send alerts and dashboards to Splunk Mobile users in the Splunk Mobile Use Splunk Mobile manual.
- Make sure the sender has selected which roles to send an alert to. See Send alerts and dashboards to Splunk Mobile users in the Splunk Mobile Use Splunk Mobile manual.
Unable to see a dashboard or panel
If the dashboard you're looking for isn't on the dashboard list, or a panel isn't loading, the dashboard may contain an unsupported visualization or configuration. See Visualization support in the Splunk Secure Gateway Release Notes manual for supported and unsupported visualizations.
An admin must choose which dashboards to make visible in the Connected Experiences apps. See Select which Splunk apps to show dashboards from in the mobile apps in Use Splunk Secure Gateway.
Unable to see dashboard list
If you can't see your list of dashboards, you might be running into a service connection error. See Troubleshoot Splunk Secure Gateway network connection issues in Administer Splunk Secure Gateway.
Unable to send alerts from Enterprise Security
See Send Enterprise Security alerts to mobile devices.
Unable to pin a visualization to my Apple Watch face
Watch faces without customizable complications do not support pinned Splunk Mobile visualizations. Select a watch face that supports complications, such as Modular. See "Switch to a different face" in Change your Apple Watch face to learn how to switch watch faces.
Device was unregistered after changing user credentials
If you or a Splunk admin changes your Splunk user credentials, then your device will be logged out.
To log in again, an admin must enable token authentication and you must log in again. See Enable token authentication to learn how to enable token authentication. and see Log in to a Splunk platform instance in a Connected Experiences app for how to log in.
You can view or share logs from the Splunk Mobile app with the Splunk Support team to further troubleshoot any issues you might be running into.
- Navigate to Settings.
- Long press the Settings header. This takes you to the Diagnostics screen.
- Select Logs.
- Select the ellipsis.
- To share the logs with the Splunk Support team, select Share.
| View reports in Splunk Mobile | Deploy Splunk Mobile at scale with MDM and in-app registration |
This documentation applies to the following versions of Splunk® Mobile for iOS: 1.1.0, 1.2.0, 1.2.1, 1.3.0, 1.3.1, 1.3.2, 1.4.0, 1.4.1, 1.4.2, 1.5.0, 1.7.0, 1.8.0, 2.0.0, 2.0.1, 2.1.0, 2.2.0, 2.2.1, 2.2.2, 2.2.3, 2.2.4, 2.3.0, 2.4.0, 2.5.0, 2.6.0, 2.7.0, 2.8.0, 2.9.0, 2.10.0, 2.12.0, 2.12.1, 2.13.0, 2.14.0, 2.15.0, 2.16.0, 2.17.0, 2.18.0, 2.19.0, 2.20.0, 2.21.0, 2.22.0, 2.23.0, 2.24.0, 2.25.0, 2.26.0, 2.27.0, 2.28.0, 2.29.0, 2.29.1, 2.30.0, 2.31.0, 2.31.1, 2.31.2, 2.32.0, 2.33.0, 2.34.0, 2.35.0, 2.36.0, current
Download manual
Feedback submitted, thanks!