Splunk® Mobile for iOS

Download and Use Splunk Mobile

Acrobat logo Download manual as PDF


Acrobat logo Download topic as PDF

Troubleshoot Splunk Mobile

Check for unsupported visualizations, if you have service connection, and alert configuration if you run into issues with Splunk Mobile.

Not getting alerts

If you're not getting alerts, try the following:

Unable to see a dashboard or panel

If the dashboard you're looking for isn't on the dashboard list, or a panel isn't loading, the dashboard may contain an unsupported visualization or configuration. See Visualization support in the Splunk Secure Gateway Release Notes manual for supported and unsupported visualizations.

An admin must choose which dashboards to make visible in the Connected Experiences apps. See Select which Splunk apps to show dashboards from in the mobile apps in Use Splunk Secure Gateway.

Unable to see dashboard list

If you can't see your list of dashboards, you might be running into a service connection error. See Troubleshoot Splunk Secure Gateway network connection issues in Administer Splunk Secure Gateway.

Unable to send alerts from Enterprise Security

See Send Enterprise Security alerts to mobile devices.

Unable to pin a visualization to my Apple Watch face

Watch faces without customizable complications do not support pinned Splunk Mobile visualizations. Select a watch face that supports complications, such as Modular. See "Switch to a different face" in Change your Apple Watch face to learn how to switch watch faces.

Device was unregistered after changing user credentials

If you or a Splunk admin changes your Splunk user credentials, then your device will be logged out.

To log in again, an admin must enable token authentication and you must log in again. See Enable token authentication to learn how to enable token authentication. and see Log in to a Splunk platform instance in a Connected Experiences app for how to log in.

View or share logs to troubleshoot Splunk Mobile

You can view or share logs from the Splunk Mobile app with the Splunk Support team to further troubleshoot any issues you might be running into.

  1. Navigate to Settings.
  2. Long press the Settings header. This takes you to the Diagnostics screen.
  3. Select Logs.
  4. Select the ellipsis.
  5. To share the logs with the Splunk Support team, select Share.
Last modified on 09 July, 2021
PREVIOUS
View reports in Splunk Mobile
  NEXT
Deploy Splunk Mobile at scale with MDM and in-app registration

This documentation applies to the following versions of Splunk® Mobile for iOS: 1.1.0, 1.2.0, 1.2.1, 1.3.0, 1.3.1, 1.3.2, 1.4.0, 1.4.1, 1.4.2, 1.5.0, 1.7.0, 1.8.0, 2.0.0, 2.0.1, 2.1.0, 2.2.0, 2.2.1, 2.2.2, 2.2.3, 2.2.4, 2.3.0, 2.4.0, 2.5.0, 2.6.0, 2.7.0, 2.8.0, 2.9.0, 2.10.0, 2.12.0, 2.12.1, 2.13.0, 2.14.0, 2.15.0, 2.16.0, 2.17.0, 2.18.0, 2.19.0, 2.20.0, 2.21.0, 2.22.0, 2.23.0, 2.24.0, 2.25.0, 2.26.0, 2.27.0, 2.28.0, 2.29.0, 2.29.1, 2.30.0, 2.31.0, 2.31.1


Was this documentation topic helpful?


You must be logged into splunk.com in order to post comments. Log in now.

Please try to keep this discussion focused on the content covered in this documentation topic. If you have a more general question about Splunk functionality or are experiencing a difficulty with Splunk, consider posting a question to Splunkbase Answers.

0 out of 1000 Characters