Splunk® Content Packs for ITSI and IT Essentials Work

Splunk Content Packs for ITSI and IT Essentials Work

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About the Content Pack for Third-party APM

The Content Pack for Third-Party APM (application performance monitoring) enables IT Service Intelligence users or IT Essentials Work users to visualize and investigate the health of applications that use third-party APM tools. Because the Content Pack for Third-party APM normalizes data from AppDynamics, Dynatrace, and New Relic, you can manage your applications in one place. The content pack includes services, KPIs, glass tables, and vendor-specific dashboards that utilize industry-standard metrics like Apdex, availability, response time, throughput, and error rates. The content pack calculates health scores for each of your applications, provides consistent, proactive monitoring regardless of the APM tool.


Content pack features

The content pack provides a robust collection of features for you to manage your applications.


The content pack includes 14 dashboards that were migrated from the Splunk App for AppDynamics, the DynaTrace App for Splunk, and the Splunk App for New Relic) so that you can easily access them in one place.

Entity search

In the install documentation for the content pack, you can copy the entity search to import your third-party APM entities when you are ready.

Entity type

The content pack includes a custom APM entity type that associates all APM entities with each other. You can use this association to visualize and troubleshoot APM entities.

Glass tables

The content pack includes 3 glass tables that you can use to monitor your applications' performance at a high level.

Services and KPIs

The content pack includes 12 services with 33 KPIs configured with industry best-practice metrics. For a full list of services, see the KPI reference for the Content Pack for Third-party APM.

Service analyzer

The content pack includes a preconfigured service analyzer view called Service Analyzer - APM, which provides a visual representation of your application services and the dependencies between them. You can use this custom view to see the KPIs associated with a service.

Vital metrics

The APM entity type contains a set of vital metrics which describe the overall performance of APM entities, including things like the Apdex score, response time, requests per minute, and error rates. You can view these metrics on the Entity Health page and drill down further into individual APM entities.

Content pack features in ITSI and IT Essentials Work

The features available in IT Essentials Work are a subset of the full feature set available in the content pack for ITSI. The content pack for IT Essentials Work only includes the APM dashboards.

Objects IT Essentials Work ITSI
Dashboards 14 14
Entity Types 1 1
Glass Tables 0 3
KPIs 0 33
KPI Base Searches 0 8
Services 0 12
Service Analyzer dashboards 0 1
Service Templates 0 2
Vital metrics 6 6


You can install the Content Pack for Third-party APM after installing the Splunk App for Content Packs on the search head where you have installed ITSI or IT Essentials Work. For installation instructions, see Install and configure the Content Pack for Third-party APM.

Deployment requirements

Review the version compatibility requirements for the Content Pack for Third-party APM:

Content pack version ITSI version IT Essentials Work version Splunk App for Content Packs version Vendor-specific Splunk Add-on (AppDynamics, DynaTrace, New Relic)
1.0.0 4.9.0 or higher 4.9.0 or higher 1.3.0 Splunk Add-on for AppDynamics v1.8.1
DynaTrace Add-on for Splunk v1.2.2
Splunk Add-on for New Relic v2.2.0

Additional resources

Last modified on 08 October, 2021
KPI reference for the Content Pack for Splunk Synthetic Monitoring
Release Notes for the Content Pack for Third-party APM

This documentation applies to the following versions of Splunk® Content Packs for ITSI and IT Essentials Work: current

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