Upgrade Splunk Service Intelligence for SAP Solutions

Follow this documentation to upgrade from a previous version of Splunk Service Intelligence for SAP Solutions to version 2.2.0.

Before you upgrade

Complete the following steps before you upgrade:

• Make sure you are on one of the supported ITSI versions.
• Upgrade ITSI to one of the compatible versions. For more information see Before you upgrade IT Service Intelligence. If you encounter issues during upgrade and you have a support contract, contact Splunk Customer Support.

Upgrade Steps

1. After upgrading to a compatible ITSI version, extract the new version of Splunk Service Intelligence for SAP Solutions in $SPLUNK_HOME/etc/shcluster/apps/ directory on your search head deployer. If you have a single search head, do the extraction in $SPLUNK_HOME/etc/apps/ directory.
2. Push the updated bundle from the search head deployer to all your search heads. If you have a single search head, restart your search head.

Note: After you upgrade to version 2.2.0, you do not need to perform additional steps in the Installer dashboard.

After upgrading to version 2.2.0, do not reinstall the backup and templates in Step 2 of the Installation and skip this step. If you do reinstall the templates in Step 2, you will also need to delete and reinstall all the SIDs in Step 3 of Installer.