Require user input using the Prompt block in your playbook

Use a Prompt block in your playbook to send a message to a user or group that they must acknowledge.

To configure a prompt, perform the following tasks:

1. Drag and drop the half-circle icon attached to any existing block in the editor. Select a Prompt block from the menu that appears.
2. Select a User or Role from the drop-down list to approve the prompt. If the task is assigned to a group of users, the first user to approve it kickstarts the playbook run.
3. In the Message box, craft a meaningful message so the users receiving the message understand what actions they must take.
4. (Optional) Click + Message Parameter to search for and add a message parameter. Click Enter to go to the next result or use the icons to navigate results. You can also expand or collapse the lists by using the icons. Adding a message parameter creates an input with a paired parameter that displays in the Message box.
5. Click + Question and enter a question to ask the approver in the Question 1 box. Click + Question to add additional questions.
6. From the Responses drop-down list, choose the type of response to the question that is required to complete the task.
7. From the Required response time field, choose the response time in minutes.
8. Click Done.

To learn more about how to format a Prompt message, see Customize the format of your playbook content.

You can also configure Advanced settings for a prompt block. Use the Delimiter box to specify an alternate separator to use when joining parameters that result in a list together. The default separator is ",". Use the Drop None checkbox to select whether or not you want to drop the "None" values from the resulting lists of parameters. By default, the "None" values are included. For more information on other Advanced settings, see Advanced settings.

Additionally, you can click the Info tab to create a custom name for the block, add a description for the block, and add a tooltip to the block. See Use custom names.