Splunk® SOAR (On-premises)

Administer Splunk SOAR (On-premises)

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Reset the admin and root passwords in

You can reset the passwords for the following accounts to meet your organization's hardening requirements, or if you misplace or forget them:

  • The admin user for the web interface. This is a default account in that can't be deleted. It must always be available so that you can access in cases where other authentication methods such as LDAP fail. See Reset the admin password in .
  • The root user for the underlying CentOS Linux operating system. This account is required for maintenance tasks such as upgrades, and is also used to reset the admin password.

Reset the admin password in

To reset the admin user password, perform the following tasks:

  1. Log in to the operating system with your normal user account.
  2. Run the following command:
    phenv change_admin_password <new password>
    
  3. If you do not provide a new password on the command line, you will need to type a new password, then type it again to confirm. Both passwords must match.
  4. To verify, access the web interface and log in as the admin user using the new password.

If the admin account has Duo two factor authentication enabled and is no longer working properly, perform the following steps to temporarily disable the two factor authentication:

  1. Run the following command as root:
    phenv set_preference --disable-admin-2fa
  2. Confirm that you want to disable two factor authentication for the admin account.

Reset the root password in

To reset the root password for the operating system on , perform the following tasks:

  1. Log on to the operating system as the root user.
  2. Change the password using the passwd command.
Last modified on 09 November, 2022
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This documentation applies to the following versions of Splunk® SOAR (On-premises): 5.3.3, 5.3.4, 5.3.5, 5.4.0


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