Splunk® Enterprise

Troubleshooting Manual

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Splunk Enterprise version 7.2 will no longer be supported as of April 30, 2021. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see How to upgrade Splunk Enterprise.
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Contact Support

For contact information, visit the Contact page for Customer Support.

To review support offerings, see the Support Programs page.

For detailed information about working with Splunk Support, see Working with Support and the Support Portal.

Here is some information on tools and techniques Splunk Support uses to diagnose problems. Many of these you can try yourself.

Note: Before you send any files or information to Splunk Support, verify that you are comfortable with sending it to us. We try to ensure that no sensitive information is included in any output from the commands below and in "Anonymize data samples to send to Support" in this manual, but we cannot guarantee compliance with your particular security policy.

Diagnostic files

The diag command collects basic info about your Splunk server, including Splunk's configuration details (such as the contents of $SPLUNK_HOME/etc and general details about your index, like the host and source names). It does not include any event data or private information.

Be sure to run diag as a user with appropriate access to read Splunk files. On *nix, typically the user you run the splunk service under, such as 'splunk', while on Windows typically the domain user you run splunk as, or some kind of local administrator if you run as "LocalSystem".

See Generate a diag in this manual for instructions on the diag command.

Upload to your case

You can upload a diag or other file to your open support case using the diag command. See Generate a diag in this manual.

Alternately, you can upload files to your case by going to these web pages:

Make sure the user who uploads the file has read permissions to the diag*.tar.gz file.

Core Files

To collect a core file if Support asks you for one, use ulimit to remove any maximum file size setting before starting Splunk.

# ulimit -c unlimited

# splunk restart

This setting only affects the processes you start from the shell where you ran the ulimit command. To find out where core files land in your particular UNIX flavor and version, consult the system documentation. The below text includes some general rules that may or may not apply.

On UNIX, if you start Splunk with the --nodaemon option (splunk start --nodaemon), it may write the core file to the current directory. Without the flag the expected location is / (the root of the filesystem tree). However, various platforms have various rules about where core files go with or without this setting. Consult your system documentation. If you do start splunk with --nodaemon, you will need to, in another shell, start the web interface manually with splunk start splunkweb.

Depending on your system, the core may be named something like core.1234, where '1234' is the process ID of the crashing program.

LDAP configurations

If you are having trouble setting up LDAP, Support will typically need the following information:

  • The authentication.conf file from $SPLUNK_HOME/etc/system/local/.
  • An ldif for a group you are trying to map roles for.
  • An ldif for a user you are trying to authenticate as.

In some instances, a debug splunkd.log or web_service.log is helpful.

Last modified on 26 April, 2021
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This documentation applies to the following versions of Splunk® Enterprise: 6.5.0, 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.6, 6.5.7, 6.5.8, 6.5.9, 6.5.10, 6.6.0, 6.6.1, 6.6.2, 6.6.3, 6.6.4, 6.6.5, 6.6.6, 6.6.7, 6.6.8, 6.6.9, 6.6.10, 6.6.11, 6.6.12, 7.0.0, 7.0.1, 7.0.2, 7.0.3, 7.0.4, 7.0.5, 7.0.6, 7.0.7, 7.0.8, 7.0.9, 7.0.10, 7.0.11, 7.0.13, 7.1.0, 7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.5, 7.1.6, 7.1.7, 7.1.8, 7.1.9, 7.1.10, 7.2.0, 7.2.1, 7.2.2, 7.2.3, 7.2.4, 7.2.5, 7.2.6, 7.2.7, 7.2.8, 7.2.9, 7.2.10, 7.3.0, 7.3.1, 7.3.2, 7.3.3, 7.3.4, 7.3.5, 7.3.6, 7.3.7, 7.3.8, 7.3.9, 8.0.0, 8.0.1, 8.0.2, 8.0.3, 8.0.4, 8.0.5, 8.0.6, 8.0.7, 8.0.8, 8.0.9, 8.1.0, 8.1.1, 8.1.2, 8.1.3

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