Release notes for the Content Pack for ServiceNow

Version 1.0.1 of the Content Pack for ServiceNow was released on June 08, 2022.

New features

These are the features of Content Pack for ServiceNow v1.0.1 included in the Splunk App for Content Packs v1.6.0:

New feature or enhancement	Description
Minor content Improvement	Fixed the business logic in few of the KPIs and Vital Metrics shipped with the Content Pack.
Renamed KPI Base Search	KPI Base Search Business Application::Process Usage by Entity Name is renamed to Business Application::Process. Please delete the KPI Base Search (Business Application::Process Usage by Entity Name) from Configuration > KPI Base Searches after upgrading the ServiceNow Content Pack to v1.0.1, and update ITSI objects if you are consuming the aforementioned KPI Base Search in your ITSI environment.

Known issues

This version of the Content Pack for ServiceNow has the following reported known issues. If no issues appear below, no issues have yet been reported.

Issue number	Description
ITSI-25976	"Select Incident Priority" dropdown of "ServiceNow - Incident Inspector" Dashboard is not working properly when we select "Equals"-based filter.
ITSI-22491	"ServiceNow - Service Analyzer" does not exclude KPIs/Services of other content packs.
ITSI-22490	Panels of Glass Table are opening in Infrastructure overview dashboard instead of Service Analyzer and drilldown behavior is non-uniform.
ITSI-22487	Lookups used in the XML dashboards do not have corresponding savedsearches to populate the data
ITSI-22172	Service Incident has an entity rule defined based on entity title but does not make use of entity filtering.
ITSI-22169	Service Incidents, KPI Incidents Closed (1h): search does not calculate the number of closed incidents within the last hour correctly.
ITSI-22168	Service Incidents, KPI Incidents New (1h): search does not calculate the number of newly created incidents within the last hour correctly.
ITSI-22166	Wrong search for entity type SNOW Incident, vital metric Total Incidents (1h).
ITSI-22165	All searches should use the itsi-cp-servicenow-indexes macro.

Fixed issues

This version of the Content Pack for ServiceNow has these reported fixed issues. If no fixed issues are listed in the following table, or there is no following table, then no issues have been reported.

Date resolved	Issue number	Description
2022-05-03	ITSI-22553	Searches used for calculating count of open and closed incidents and change requests in ServiceNow CP do not return expected result.
2022-04-18	ITSI-22492	Entity Overview Dashboard issues.
2022-04-15	ITSI-22486	Content pack installed Base searches for Business Application Service hit the 100 character limit.
2022-04-13	ITSI-22197	Base search Change Requests:Requests Closed_c060aae3: search does not calculate the number of closed change requests within the last hour correctly.
2022-04-14	ITSI-22196	Base search Change Requests:Request Approvals_bea65d53: search does not calculate the number of change requests with approval requests within the last hour correctly.
2022-04-15	ITSI-22195	Base search Change Requests:Requests Open_acde2997: search does not calculate the number of open change requests within the last hour correctly.
2022-05-02	ITSI-22171	Service Incidents, KPI Incidents All P1 [excl. Closed or Canceled]: search does not calculate the number of open P1 incidents correctly.
2022-06-07	ITSI-22170	Service Incidents, KPI Incidents Open (1h): search does not calculate the number of open incidents within the last hour correctly.

Additional resources

• For more information about this content pack, see About the Content Pack for ServiceNow.
• To install and configure the content pack, see Install and configure the Content Pack for ServiceNow.