Troubleshoot the Splunk Add-on for Citrix NetScaler
For troubleshooting tips that you can apply to all add-ons, see Troubleshoot add-ons in Splunk Add-ons. For additional resources, see Support and resource links for add-ons in Splunk Add-ons.
HTTPError: 407, Proxy Authentication Required
If you have http proxy configured, you are using unencrypted communication, and you get this error, go to Configuration > Proxy and change the Proxy Type to http_no_tunnel.
Citrix Netscaler supported syslog format
The following format of Citrix Netscaler syslogs is supported:
<time-stamp> <ns-name> <packet-engine-name>:<> <event-source> <event-name> <event-id> 0 :<syslog-message>
However, the Splunk add-on for Citrix Netscaler does not support the format mentioned above when collecting events from the Stream app as those events will have the
Configure logging level
The Splunk Add-on for Citrix NetScaler allows you to configure logging levels in the configuration UI or in
splunk_ta_citrix_netscaler_settings.conf. Allowed log levels are DEBUG, INFO, and ERROR. The default is INFO. To configure logging using the UI:
- Go to Splunk Web on your data collection node.
- Access the Splunk Add-on for Citrix NetScaler UI.
- From the configuration menu, select Configuration > Logging.
- Choose a log level and click Save.
Configure syslog inputs for the Splunk Add-on for NetScaler
Lookups for the Splunk Add-on for Citrix NetScaler
This documentation applies to the following versions of Splunk® Supported Add-ons: released
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