Splunk® Supported Add-ons

Splunk Add-on for Citrix NetScaler

Troubleshoot the Splunk Add-on for Citrix NetScaler

For troubleshooting tips that you can apply to all add-ons, see Troubleshoot add-ons in Splunk Add-ons. For additional resources, see Support and resource links for add-ons in Splunk Add-ons.

HTTPError: 407, Proxy Authentication Required

If you have http proxy configured, you are using unencrypted communication, and you get this error, go to Configuration > Proxy and change the Proxy Type to http_no_tunnel.

Citrix Netscaler supported syslog format

The following format of Citrix Netscaler syslogs is supported:
<time-stamp> <ns-name> <packet-engine-name>:<> <event-source> <event-name> <event-id> 0 :<syslog-message>

However, the Splunk add-on for Citrix Netscaler does not support the format mentioned above when collecting events from the Stream app as those events will have the stream:netflow sourcetype.

Configure logging level

The Splunk Add-on for Citrix NetScaler allows you to configure logging levels in the configuration UI or in splunk_ta_citrix_netscaler_settings.conf. Allowed log levels are DEBUG, INFO, and ERROR. The default is INFO. To configure logging using the UI:

  1. Go to Splunk Web on your data collection node.
  2. Access the Splunk Add-on for Citrix NetScaler UI.
  3. From the configuration menu, select Configuration > Logging.
  4. Choose a log level and click Save.
Last modified on 21 December, 2023
Configure syslog inputs for the Splunk Add-on for NetScaler   Source types for the Splunk Add-on for Citrix NetScaler

This documentation applies to the following versions of Splunk® Supported Add-ons: released


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