KPI reference for the Content Pack for Third-party APM

The Content Pack for Third-party APM includes Application Performance Services and End-User Experience Services. For each of these services, key performance indicators (KPIs) are used to help monitor the health of your applications, including an Application Performance Index (Apdex) score.

All parent and child services report up to the overall APM service at the top level.

Refer to the following tables for descriptions of each service and KPI for both Application Performance and End User Experience Services.

APM Application Performance Services and KPIs

The following table lists all the APM Application Performance Services and KPIs:

The APM_App_Health service is not available for DynaTrace.

Service	KPI	Description
APM_App_Response_Time Thresholds: Low < 500 ms < Medium < 1000 ms < High 3000 ms	APM_App_Response_Time	Shows the combined application response time metric from all reporting APM vendors.
	APM_App_Response_Time_DynaTrace	Shows the application response time metric from DynaTrace.
	APM_App_Response_Time_New_Relic	Shows the application response time metric from New Relic.
APM_App_Requests_Per_Minute No predefined threshold	APM_App_Requests_Per_Minute	Shows the combined application requests per minute from all reporting APM vendors.
	APM_App_Requests_Per_Minute_DynaTrace	Shows the application requests per minute from DynaTrace.
	APM_App_Requests_Per_Minute_New_Relic	Shows the application requests per minute from New Relic.
APM_App_Health Thresholds: 0=Critical, 1=Normal, 2=Medium, 3=High	APM_App_Health	Shows the combined application health metric from all reporting APM vendors.
	APM_App_Health_New_Relic	Shows the application health metric from New Relic.
APM_App_Error_Rate Thresholds: Normal < 1 < Low < 25 < Medium < 50 < High < 70 < Critical < 90	APM_App_Error_Rate	Shows the combined percentage of requests with errors over total requests for the application from all reporting APM vendors.
	APM_App_Error_Rate_DynaTrace	Shows the percentage of requests with errors over total requests for the application from DynaTrace.
	APM_App_Error_Rate_New_Relic	Shows the percentage of requests with errors over total requests for the application from New Relic.
APM_App_Availability Thresholds: availability 0=Critical, 1=Normal	APM_App_Availability	Shows the combined application availability from all reporting APM vendors.
	APM_App_Availability_DynaTrace	Shows the application availability from DynaTrace.
	APM_App_Availability_New_Relic	Shows the application availability from New Relic.
APM_App_Apdex_Score Thresholds: A normal Apdex score ranks between 1.00 and 0.94, a low score ranks between 0.93 and 0.85, a medium score ranks between 0.84 and 0.70, a high score ranks between 0.69 and 0.49, and all scores ranking between 0.48 and zero are critical.	APM_App_Apdex_Score	Shows the combined Apdex score for the application for all reporting APM vendors. Apdex defines a standard method for reporting and comparing the performance of software applications with values between 0.0 and 1.0.
	APM_App_Apdex_Score_DynaTrace	Shows Apdex score for the application from DynaTrace. Apdex defines a standard method for reporting and comparing the performance of software applications with values between 0.0 and 1.0.
	APM_App_Apdex_Score_New_Relic	Shows Apdex score for the application from New Relic. Apdex defines a standard method for reporting and comparing the performance of software applications with values between 0.0 and 1.0.

AppDynamics Applications Performance Services and KPIs

The following table lists all the AppDynamics Applications Performance Services and KPIs:

Service	KPI	Threshold	Description
AppDynamics Applications Performance	Availability	0=Critical, 1=Normal	Shows the application availability from AppDynamics
	Error Rate	1=Normal, 25=Low, 50=Medium, 70=High, 90=Critical	Shows the percentage of requests with errors over total requests for the application from AppDynamics.
	Health	0=Critical, 1=Normal, 2=Medium, 3=High	Shows the application health metric from AppDynamics.
	Requests per Minute	No predefined threshold	Shows the application requests per minute from AppDynamics.
	Response Time	3000=High, 1000=Medium, 500=Low	Shows the application response time metric from AppDynamics.

APM End User Experience Services and KPIs

The following table lists all the APM End User Experience Services and KPIs:

Service	KPI	Description
APM_EUEM_Response_Time Thresholds: Low < 1000 ms < Medium < 3000 ms < High < 5000 ms	APM_EUEM_Response_Time	Shows the combined end-user response time from all reporting APM vendors.
	APM_EUEM_Response_Time_DynaTrace	Shows the end-user response time from DynaTrace.
	APM_EUEM_Response_Time_New_Relic	Shows the end-user response time from New Relic.
APM_EUEM_Requests_Per_Minute No predefined threshold	APM_EUEM_Requests_Per_Minute	Shows the combined end-user requests per minute from all reporting APM vendors.
	APM_EUEM_Requests_Per_Minute_DynaTrace	Shows the end-user requests per minute from DynaTrace.
	APM_EUEM_Requests_Per_Minute_New_Relic	Shows the end-user requests per minute from New Relic.
APM_EUEM_Apdex_Score Thresholds: A normal Apdex score ranks between 1.00 and 0.94, a low score ranks between 0.93 and 0.85, a medium score ranks between 0.84 and 0.70, a high score ranks between 0.69 and 0.49, and all scores ranking between 0.48 and zero are critical.	APM_EUEM_Apdex_Score	Shows the combined Apdex score for the application for all reporting APM vendors. Apdex defines a standard method for reporting and comparing the performance of software applications with values between 0.0 and 1.0.
	APM_EUEM_Apdex_Score_DynaTrace	Shows the Apdex score for the application from DynaTrace. Apdex defines a standard method for reporting and comparing the performance of software applications with values between 0.0 and 1.0.
	APM_EUEM_Apdex_Score_New_Relic	Shows Apdex score for the application from New Relic. Apdex defines a standard method for reporting and comparing the performance of software applications with values between 0.0 and 1.0.

AppDynamics End User Experience Services and KPIs

The following table lists all the AppDynamics End User Experience Services and KPIs:

Service	KPI	Threshold	Description
AppDynamics End User Experience	EUEM Requests Per Minute	No predefined threshold	Shows the end-user requests per minute from AppDynamics.
	EUEM Response Time	1000=Low, 3000=Medium, 5000=High	Shows the end-user response time from AppDynamics.